All reviews of Alison Reynolds
Review about: Artigiano
Return and refund issue
My experience with this company was absolutely awful when I needed to return an item and get a refund. Everything was fine at first, but when I tried to sort out the return, the customer service was shockingly bad. I sent many emails, but didn't get a response to any of them. I also had two really frustrating phone calls where they basically said I would get a refund at some point, but couldn't tell me when. When I asked to speak with someone who could actually help, they refused. Dealing with them was a complete nightmare, and I won't be buying from them again. The reviews online show that I'm not the only one who had a dreadful experience - they're happy to take your money, but not so keen on giving it back.