Artigiano - Overall Rating based on 20 reviews
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Unreceived order, unhelpful customer service
I ordered something at the start of the month and it hasn't turned up yet. I got an email saying my order was confirmed but it's nowhere to be found. The customer service team has been no help at all, saying they can't locate my customer number and order details even though I paid for it. I've sent loads of emails and called them a few times but still no progress on getting my order.
Return and refund issue
My experience with this company was absolutely awful when I needed to return an item and get a refund. Everything was fine at first, but when I tried to sort out the return, the customer service was shockingly bad. I sent many emails, but didn't get a response to any of them. I also had two really frustrating phone calls where they basically said I would get a refund at some point, but couldn't tell me when. When I asked to speak with someone who could actually help, they refused. Dealing with them was a complete nightmare, and I won't be buying from them again. The reviews online show that I'm not the only one who had a dreadful experience - they're happy to take your money, but not so keen on giving it back.
Refund process
I recently had a really annoying time trying to get a refund from this company called Mona. They had been holding onto my refund since the end of August. After weeks of going back and forth with them and getting nowhere, I decided to take action and got in touch with my bank. Just two weeks after my bank started looking into it, I got a cheque and an apology from Mona. If you're in the same boat, my suggestion is don't hesitate to contact your bank or payment provider to get your money back. You might also want to think about getting PayPal involved if needed. After this whole mess, I won't be trusting Mona again. Best of luck to anyone going through something similar.
Online order experience
I'm really sorry to hear that you had a similar disappointing experience like others have shared. I placed my order back in September and was eagerly waiting for my items to be delivered. However, after waiting for several weeks with no updates, I decided to contact customer service. I was shocked to find out that my order hadn't even left the warehouse. It was really frustrating not being kept in the loop about this issue, and to make matters worse, the company had already taken payment from my bank account without delivering the goods. Despite making numerous phone calls and sending emails, the situation wasn't resolved, leaving me feeling let down as a loyal customer. The lack of responsibility and failure to offer a satisfactory solution has really left a bad taste in my mouth.
Clothing order
I bought some clothes from this store not long ago but they didn't fit me well, so I sent them back as soon as possible. They told me I'd get my money back by a certain date, but even after trying to get in touch with their customer service multiple times, I still haven't received my refund. Now, I'm having to sort it out with my credit card provider. Just a heads up, their customer service isn't great so you might want to avoid shopping there if you can.
Online purchase
I ordered something online but it never arrived! They kept making promises but never followed through. When I cancelled, they still haven't refunded my money. The customer service is terrible, and they even tried to shift the blame onto PayPal. It's so frustrating!
Refund delay
I need to tell you about an issue I've had with this company I've been a customer of for a long time. I usually don't have any problems with them, but recently I had to return something and it's been a nightmare trying to get my money back. I sent the item back on the 24th of November, and even checked to make sure it was delivered safely. Then I waited patiently for my refund, but it never showed up. I called their helpline a few times, and each time they said they would sort it out quickly, but it's just not happening. Now I'm still waiting for my refund and it's really frustrating. I might have to contact my credit card company or even think about legal action if they don't sort this out soon. This whole situation has really put me off using them again in the future, which is a shame after all these years of being a loyal customer.
Quilted jacket purchase
I bought a quilted jacket from this company when they had a special offer. The quality was okay, but I was a bit let down because there was no lining in the jacket for the price I paid. When I checked out their other items, I realised most of them were polyester and the jumpers/sweaters were acrylic, both materials I don't rate highly. All in all, I thought their prices were too steep considering the materials they were using.
Boots not received
I ordered a pair of boots from this place back on the 15th of October, and guess what? I still haven't received them! They told me my order was shipped from Germany on the 28th of October, but there's no sign of the boots yet. I've phoned them twice to find out where my boots are, but they haven't been helpful at all. They even said they don't have a tracking number - can you believe it? Now I'm thinking about cancelling my order and demanding a refund, but I don't think it's going to be easy.
Online order never received
I placed an order online back in August, but it still hasn't turned up. I've been trying for weeks to follow it up and get a refund sorted out. The problem is, even though they said I'd get my money back on 4th November, here we are on 18th November and I've seen nothing. The customer service team weren't much help either - they wouldn't even put me in touch with the finance lot. I used to shop here all the time, but this experience has really let me down. I won't be coming back here again.
Quality clothing
Initially, I was really happy with the quality of the clothes I got from this company. But things went downhill when I had some problems with returning something and getting my money back. I sent back an item and I'm still waiting for a big refund, even though they told me several times it was coming. It's pretty disappointing and unprofessional that they haven't followed through like they said they would. It's frustrating to see that I'm not the only one dealing with these issues - I've seen similar complaints from other customers too. The fact that this keeps happening shows there's a real problem that needs to be sorted out. It's a shame to see a company act like this, especially when customers like me trust and stick with them.
Second order return
This was just our second time ordering from them, and unfortunately, my wife needed a bigger size. But returning it was an absolute breeze! We simply had to select the reason for return, peel off the sticky label, repack it, attach the prepaid label, and pop it into the Post Office. I even sent them an email to show my gratitude, and despite all the chaos with the lockdown, Marion got back to me in just 14 minutes. And you know what? My wife absolutely adores the clothes!
Two tops
I bought two tops from this company recently, and I've got to say, I've been pretty disappointed with the whole experience. When I got the email confirmation, it said the delivery would take 9-11 days, but didn't specify whether that included weekends or not. Well, after 15 days had gone by, still no tops. I gave them a couple of calls and sent an email to ask what was going on, and all they said was they needed to check with the "back office". Talk about frustrating! And then, to make matters worse, I got a catalogue from them today, which just annoyed me even more since I hadn't even got my original order yet. I don't think I'll be ordering from them again unless they sort out their delivery times and start keeping customers in the loop.
New coat arrived 2 days late
I was quite worried about ordering from here because of the bad reviews, but my coat ended up arriving 2 days late. Luckily, it was good quality and exactly what I wanted. They only charged me after it arrived, which was a relief, but they really need to sort out their admin.
Mum's shoes
Oh gosh, what a nightmare! I ordered a pair of shoes for my mum back in August and it's been a complete disaster. I didn't receive any updates, so I decided to give them a call in September, but they just kept giving me the runaround. They blamed a system upgrade, but said it shouldn't have affected my order. I ended up having to cancel and reorder, but come November, still no sign of the shoes! They promised to investigate, but it took forever for them to take any action. When I phoned them today, they admitted they had forgotten to check the system like they said they would. How unprofessional! Can you believe they even had the audacity to claim their customer service was rated as excellent? Urgh! Learn from my mistake and avoid shopping there at all costs!
Coffee machine
I bought a coffee machine from this company recently and I must say, I was pretty disappointed with the whole experience. I got an email confirming when it was supposed to arrive, but it never showed up. I called them loads of times to see what was going on, but all they said was that they were looking into it. They promised to call me back with updates, but I never heard anything. The tracking info said the item had been handed over to the courier, but it looked like they never picked it up. It's really not on to have to wait more than three weeks to sort out a simple delivery problem. The fact that they couldn't communicate with me properly and get it sorted efficiently is really quite upsetting.
Birthday gift order
I ordered a birthday present on 17th September and it still hasn't arrived. They're blaming an IT issue for the delay. But regardless of the reason, I think they should've kept me updated. I spent over £200 on this gift and the lack of communication and late delivery has really annoyed me. It's made me think twice about shopping with them again.
Shoes not delivered, refund received
I ordered some shoes back in November, but they still haven't turned up. When I rang customer service, they were clueless. I ended up sending them an email and only got my refund a few days ago. It was such a frustrating ordeal!
Fashion purchases
I used to really enjoy shopping at this store for all my fashion needs. I've been a loyal customer for many years and it was always my first choice for trendy and one-of-a-kind pieces. But now, with the store changing its branding and style, it just doesn't catch my eye anymore. The new direction seems to be more focused on a German-European style rather than the Italian flair that I used to adore. The colours, designs, and options they offer no longer feel right for me. It's a shame to see the Artigiano label losing its appeal.
First order experience
I'm really disappointed with my first order from this company. When I called customer service, they gave me a weak excuse about their IT system migration causing delays for orders placed in September. They told me to leave a note on my door for delivery, which I wasn't happy about. Emailing customer care worked better, but my first impression wasn't great. Since this was my first time ordering from them, I don't think I'll be placing another order in the future.
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Coffee machine
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