All reviews of Aly P
Review about: Sheds
6x4 wood shed
The worst customer service experience that I have ever had. I bought a shed from them with a wooden base and also paid for installation of both of these. The shed was delivered to me as scheduled on June 28th. I was contacted a week later by the installations manager to confirm an installation date for the shed of August 11th. On the installation day I had taken an annual leave day so that I could be at home during the construction. I was contacted by the workman on the phone who said he had broken down a couple of hours away from me and wouldn’t be able to attend that day. I then contacted the installations manager who confirmed that the workman’s girlfriend had fallen down the stairs which is why he couldn’t attend. He said that installation could take place on the 18th August. I then requested the 18th as another annual leave day off work and on the 17th, the installations manager emailed me to say that the workman due to build my shed had called in sick but installation could take place on Saturday 22nd August. I had plans that I had to cancel on that Saturday. I waited in all day and emailed the installations manager to find out their whereabouts but no one showed up! I received an email from the installations manager on Sunday 23rd saying he would personally come and install the shed on Tuesday 25th August.
On the Tuesday, (having had to take a third annual leave day off work) the installations manager showed up to construct my shed. However upon examination the felt on the roof was ripped in parts and had a few gaping holes. The felt at the back of the shed was all bunched together in an untidy fashion. They had done an extremely shoddy job.
I rang through to sheds.co.uk which is near impossible to get through to speak to anyone on the phone and the lady I spoke to and corresponded with via email said that someone could come and fix the shed or I could get £85 as a gesture of good will. I said I should be entitled to both as I am a solicitor and two days annual leave for nothing so the money would compensate for that and the repair of the shed roof should be done because the product shouldn’t have been faulty in the first place. The lady said I could pick one and I elected for the repair to the shed. Through numerous contact attempts no one got in touch with me to arrange for the roof to be repaired. Having waited a couple of weeks, I contacted sheds.co.uk again and said I wanted the money instead. The initial lady I spoke to said it would take 3-5 business days to process. A fortnight later, I still hadn’t received the money and got pathetic excuses from sheds.co.uk such as the request hadn’t been sent to their accounts team yet. I sent a final email to them giving them a deadline date for me to have received the money otherwise if I hadn’t I would be taking things further and reporting them to trading standards. I finally got my money.
The whole experience caused me a lot of stress. Avoid this company at all costs. They are not worth the hassle with poor goods, shoddy workmanship, bad communication with customers over the phone and email. Absolutely disgraceful and completely unprofessional.
How any Company can send out such poor product is beyond me! OK; it's a cheap shed--but that is no excuse for shoddy workmanship with shoddy materials! It's a 7x5 overlap shed. 329 quid,
Split, cracked and broken trims---missing trims---cladding nails splitting or missing the internal frames. Window frame overhanging the door aperture so the door can't close.
I asked for partial refund of 29 quid, plus replacement of damaged/missing parts.
Offer---"Goodwill" offer 25 quid for me to do remedial work OR replacement parts as per parts list. I'm not going to argue---Small claims Court for me. Photos, emails etc--can't fail.
Stupid really---bad publicity, extra Court costs makes it more expensive than settling in a reasonable manner. Bad publicity for them all---Sheds.co --Mercia. Watch this space!