All reviews of AMR
Review about: Superbath
Bathroom accessories
Started off so well.
BE AWAWRE this company is based in Germany and not in the UK as the website would indicate. All is good unless you have to return something.
Had to return an item that wouldn't fit where we wanted it. Cost of returns is £15!
Next received a rather large parcel addressed to us. It came in a very large box, it was someone else's toilet seat. Inside their order and personal details could be seen, so a breach of data in the first instance.
Telephoned Super Bath to see if they would collect it? - No! Was advised that I should return it with my order. The box needed new labels printed from my computer, to be stuck on with my tape and taken to the post office (which is across town). After a very rude exchange on the phone as I was requesting that for my help in returning this item would they return the goodwill gesture and refund my postage. They were very rude and reluctantly agreed and confirmed by email. I eventually needed to take this parcel that wasn't mine twice before I could off load it and guess what, my refund came minus the promised refund postage!! Customer services are arrogant and unhelpful. Only order something if you know you want to keep it or pray that if you return it they send you the right label and don't expose your personal details to a 3rd party.