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Exact items, excellent price, helpful customer service
Superbath had everything I needed at a great price. I was really happy with the customer service I received from Helene, she kept me informed about my order and sorted out any problems. Ordering was easy and the service was quick. Overall, I'm really pleased with my experience at Superbath.
Bought a shower toilet and connection set
I grabbed a shower toilet and realized I needed a connection set for my cistern. Luckily, I bumped into a lovely lady named Helene at the store. She was so helpful! Helene knew everything and guided me to the exact items I required. She was absolutely awesome!
Shower accessories
It was my first time ordering from this company and I have to say I was really impressed with the quality of the shower accessories I got. But I did have a few problems with the delivery which was quite annoying. Luckily, the customer service I got from the team member who helped me fix the issue was amazing! Even though I had this little problem, I would still suggest this company for their great products.
A bathtub
So, I just have to say that this place is really good! I was a bit worried at first, but it's all fine. The prices are incredibly low, and I saved a lot of money. I even talked to their customer service once and got a very quick response. The only thing is, they ship everything from Germany, so it took a bit longer to get my bathtub. It said 2 weeks, but it was worth waiting for. The bathtub arrived in perfect condition, so I have no complaints at all.
Shower control spare part
This company was an absolute lifesaver for me when they managed to track down and provide me with a spare part for my vintage shower control unit. Helene was fantastic in keeping me updated throughout the whole process and always quick to answer any queries I had. Her work ethic and efficiency were honestly top-notch.
Replacement toilet seat
I ordered a new toilet seat and it came pretty quickly. It was really well wrapped up, like super well. I've ordered a lot of things from them before and sometimes it takes a while for them to arrive, but the prices are great and the quality is really good. If you don't mind waiting a bit and you like to plan ahead, then this is the place for you. But if you're a plumber who needs things right away, then maybe try somewhere else.
Shower system
I made a mistake with my order at first, but once the office hours opened, they sorted it out quickly. Despite feeling a bit stressed after reading some negative reviews, I was really surprised by how great the service was. Helene, in particular, was so helpful in sorting out the issue efficiently. Any changes or cancellations I made were quickly refunded, and the delivery process went really smoothly and without any stress. One thing they could improve on is providing clearer information on the website about delivery times. It says 7-14 days, but it's important to note that items are shipped from Germany to the UK, so it might take longer. Overall, I'm really impressed and happy with the service from this company.
Shower accessories
I recently bought some shower accessories from Superbath and I was really happy with the service I got. Helene was really quick to respond to my questions and kept me updated on the order status, which I thought was really good of her. She was really friendly and her personal touch made me feel like a valued customer. The items I ordered arrived on time, just as Helene had said they would. I would definitely recommend Superbath for their top-notch service.
Shower enclosure purchase
I recently bought a shower enclosure from Superbath and it was an absolute disaster from beginning to end. They initially told me it would take 4 weeks, but then changed it to 6 weeks the next day. It ended up taking a painful 10 weeks for everything to arrive, and when it did, all the items were badly damaged, making them completely useless. I let Superbath know about the damage right away, but I had to take the lead with every communication because they didn't make any effort to reach out. Instead of offering a refund or replacement, they blamed the courier and didn't follow through on their promises to call me back. I had to involve my credit card company to get a refund, as Superbath wasn't helpful at all. To make matters worse, they wouldn't even collect the damaged items, so they sat on my driveway for weeks. Superbath's lack of responsibility and terrible customer service have left me completely stunned.
Grohe tap purchase
I bought this fancy tap from Superbath not too long ago, and let me tell you, I've been really impressed. They delivered it quickly and kept me updated every step of the way. The tap is top-notch quality, it's even better than I thought it would be, especially for the price. I had to wait for my usual plumber to come and fit it, but it was definitely worth it. I'm really happy with my purchase and the service I got from Superbath.
Shower handle replacement purchase
I recently had a bit of a letdown when buying something from the shop. I just needed a new handle for my shower, but the company doesn't sell spare parts. So, I had to buy a whole new shower set just for one little piece, which I thought was a bit of a waste and hassle. On top of that, I was a bit surprised by the £20 delivery charge, especially since the part was so tiny and light.
High-value toilet purchased
My experience with this company has been absolutely awful. I ordered an expensive toilet back in December, and when it finally arrived in March, it was completely smashed in the box. The delivery driver just refused to take it back and quickly disappeared, leaving me with a broken toilet outside my front door. It's been a complete nightmare dealing with this situation, and I wouldn't recommend this company to anyone. Their customer service is terrible, and their lack of care for their products is truly shocking. Now I'm stuck waiting for a refund, and based on other people's reviews, I don't think I'll get a quick resolution. Honestly, I'd advise everyone to steer clear of this company at all costs.
Large items purchase, Geberit toilet frame
I recently bought a bunch of big stuff from your shop, including a Geberit toilet frame. Unfortunately, I messed up a bit with the toilet frame - my bad entirely. However, I was really pleased with the amazing customer service I got from your team. I got in touch with Superbath over the weekend, and first thing Monday morning, Léo was all over it. He sorted out the problem super quickly, gave me a full refund, and made sure no wrong items were sent out. Léo really impressed me with how efficient and professional he was, and I'm so thankful for the top-notch customer service. Big thanks, Léo!
Shower head purchase
I bought a new shower head from the shop not long ago and I have to say, the customer service was really impressive. Candice was so helpful and answered all my questions quickly. I loved the individual attention I got while going through the whole process.
Cancelled order reinstated
Helene really went above and beyond to help me out when my order got cancelled and she managed to reinstate it because of some stock availability issues. She was so thorough and attentive, it felt like she was right there with me despite it being an online transaction. I was really impressed by the service I got and wouldn't think twice about using them again in the future.
Geberit Duofix frame purchase
I recently bought a mirror from this bathroom shop and I have to say, I was really impressed with the whole thing. The price was really good, so I felt like it was worth the money. The communication from the company was spot on, they replied quickly and gave me all the info I needed when I was buying it. The delivery was fast too, and the mirror came in perfect condition. All in all, I had a really good experience with this shop and I wouldn't think twice about using them again.
Bathroom items
I wouldn't recommend buying from this company. It seems like a scam and best to steer clear. I double-checked before buying and they told me the bathroom items were available. But once they took my money, they just kept making excuses about the delivery being delayed. When I tried to cancel my order, they refused to refund me, saying my bank had lost the payment and there was nothing they could do.
Bathroom fixtures
The person who assisted me, Helene, was absolutely brilliant! She responded to all my queries promptly and was so lovely. It felt like she was some sort of bathroom expert, guiding me to the perfect fittings for my makeover. I'll definitely return for more bathroom goodies!
Big problem sorted
I had a huge issue trying to get my new shower set to fit in my bathroom, it was a complete disaster. Luckily, I spoke to this amazing lady named Candice in customer support, and she was a lifesaver! Candice was like a superhero, she guided me through all of my problems and really came through for me. She even sorted out a return and refund for me, which was incredible. I can't express enough gratitude for all the help she provided. Candice is a total legend and really saved the day!
Bathroom accessories
Started off so well.
BE AWAWRE this company is based in Germany and not in the UK as the website would indicate. All is good unless you have to return something.
Had to return an item that wouldn't fit where we wanted it. Cost of returns is £15!
Next received a rather large parcel addressed to us. It came in a very large box, it was someone else's toilet seat. Inside their order and personal details could be seen, so a breach of data in the first instance.
Telephoned Super Bath to see if they would collect it? - No! Was advised that I should return it with my order. The box needed new labels printed from my computer, to be stuck on with my tape and taken to the post office (which is across town). After a very rude exchange on the phone as I was requesting that for my help in returning this item would they return the goodwill gesture and refund my postage. They were very rude and reluctantly agreed and confirmed by email. I eventually needed to take this parcel that wasn't mine twice before I could off load it and guess what, my refund came minus the promised refund postage!! Customer services are arrogant and unhelpful. Only order something if you know you want to keep it or pray that if you return it they send you the right label and don't expose your personal details to a 3rd party.
About Superbath
Say what you will about the toilet or the bathroom, but the fact remains that it is one of the most visited areas in any home. Apart from the sitting room, the bedroom, and the kitchen, the toilet also ranks up there as one of the most visited areas of the home. Apart from taking a bath, answering nature's call, or carrying out grooming activities, many people also visit their toilets when they need some alone time or want to think. This practice is prevalent in large homes, loud homes, or areas where there is rarely any quiet. However, a damaged toilet will deter anyone from visiting or spending time in it. A toilet with damaged facilities is also a source of shame for the owner, as guests may notice the issues. Therefore, it is essential to replace any damaged facilities in our toilets promptly. Superbath is a store that offers replacement toilet facilities and spares. Check out honest customer reviews of Superbath here to learn more about the company.
About Superbath
Headquartered in Germany, Superbath is an online store dedicated to the sales of toilet facilities, kitchenware, bathroom furniture, and other home essentials. They work closely with premium German brands like Duravit, Hansgrohe, and Grohe to offer quality products. Superbath aims to bring simplicity and value into every kitchen and bathroom renovation.
Products and Services of Superbath
Superbath offers mainly brands from suppliers, cutting down costs for customers by sourcing directly from manufacturers. They provide a wide range of products, excellent customer care, and after-sales services. In addition to bath feet, toilet seats, and spare taps, Superbath also sells various bathroom essentials and furniture like toilet roll holders, soap dishes, bathroom mirrors, and cabinets. The kitchen collection includes taps, waste bags, and accessories. Orders above £250 are shipped for free, with delivery within 3 working days. Orders below £250 incur a delivery fee of £19.99, while bulky orders cost £124.99 for delivery.
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Contact Information
Landwehrstrasse 14
64293 Darmstadt
Germany
Categories Superbath
Online shopping | Homeware Reviews & Experiences
Page Statistics
Seite online seit: 5 March 2021
Letzte aktualisierung: 29 November 2024
Review with most votes
Lovely after home service and
Paid a visit to my cousin after a long while and upon entering the kitchen, I feel in love with the clothings. Like that was not all, I noticed some equipment in the toilet had ... Read onBy: Nancy