All reviews of Amwar
Review about: Destination2
Dubai Holiday
Avoid this company. Extremely poor customer service/incompetence from the customer service team. I gave booked multiple holidays over the last 25 years, my experience with D2 is the worst I have ever had. Booked the holiday with Gemma, the surname of the booking was incorrect. I made 4 phone calls, I was told twice someone would get back to me that day, no one did. I have made 8 calls and sent 8 emails. The manager Nicky emailed to say she was sorting it out. Only in a chasing phone call am I told the whole details of the process and the timescale involved. Unfortunately Selina picks up on the resolution of changing the name, but fails to change all 5 names and only changes one on the booking. Extremely disappointed when she informed me that Destination2 are not at fault for that mistake. The customer service team were borderline incompetent. Now the name change is resolved, the booking is missing the private transfer that was included in the original booking. So frustrating! The company is probably ok if it’s a straightforward sale by the sales team, but woefully substandard in their customer services team.