Spotlight: What are our customers saying?
I notice that the majority of reviews on here are concerning the booking process and yes Destination2 are definitely 5... when it comes to taking your money. However, when things go wrong, in this ...Read on
Booked a holiday, they changed the flights without discussing this with us, they changed them to another airport & with a longer stop over, there was a very similar flight time option with the ...Read on
made a hotel booking for dubai for 13 nights. received an email from a Betty that I would receive my hotel voucher the next morning due to time difference with their supplier. No voucher arrived. S...Read on
Absolute rip off. Accept your booking and take money then 2 days later tell you hotel is full and have to choose another one....even though original hotel still shows available on thier website.......Read on
Customer service is completely useless and tries to overcharge for help. I booked a 10 days trip in Cancun in March 2021, paying in full. British Airways cancelled our flight twice so my trip pas...Read on
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I notice that the majority of reviews on here are concerning the booking process and yes Destination2 are definitely 5... when it comes to taking your money. However, when things go wrong, in this instance when your flight is cancelled, they are supremely unhelpful, disinterested, rude, patronising and ultimately useless. Eventually, we managed to book ourselves on a flight the next day after hours of non-communication from Destination2. The whole experience was very stressful, primarily due to Destination2's complete disinterest in whether or not we actually went on holiday or not. They had our money and it was not actually their responsibility - a great attitude. Following our return from our truncated vacation we attempted to claim on our insurance... to do so we needed a letter from the airline confirming the cancellation of our flight. This could only be obtained through - yes you have guessed it- Destination2. We have requested this 7 or 8 times. Months later we have now given up. The question I ask myself is this: what exactly are you paying any travel agent for?
Booked a holiday, they changed the flights without discussing this with us, they changed them to another airport & with a longer stop over, there was a very similar flight time option with the same airline, but they refused to change us to that without charging us, even though the airline advised they would not of charged to move us onto the most similar flights, Destination2 only take calls for new bookings & use a Indian company to package the holidays, would recommend others to use a reputable company that has a customer service department, not one single apology or any help from them at all, worst holiday company I have ever come across, they took 3 weeks & numerous emails to even acknowledge our request & then just sent a auto response with no mention to our actual request. We have lost the money for our airport parking & again not a single care from Destination2.
made a hotel booking for dubai for 13 nights. received an email from a Betty that I would receive my hotel voucher the next morning due to time difference with their supplier. No voucher arrived. Sent 5 emails to Destination2 and called 4 separate times. Left holding onto their most annoying hold music for 1hr each time to only be cut off. Contacted bank and requested a charge back to my card and booked directly with the hotel. There is no excuse for this poor level of service. Reading other reviews on here and britain reviews it would seem I've been duped by Destination2. it's stressful enough travelling these days without your travel agent adding to it. like the other reviews on here I would avoid this company
Flights and hotel
Absolute rip off. Accept your booking and take money then 2 days later tell you hotel is full and have to choose another one....even though original hotel still shows available on thier website.....then charge you more again . Clowns. Look at amount of companies the directors have been involved in....tells a story
Flight and Holiday
Customer service is completely useless and tries to overcharge for help.
I booked a 10 days trip in Cancun in March 2021, paying in full. British Airways cancelled our flight twice so my trip passed from 10 days to only 9 - the return was Wednesday instead of Thursday. Well, Destination2 not only tried to charge me an additional £320 for a day less of holiday - while also threatening me to cancel my booking, but they never contacted the hotel to communicate my early return nor apply for a refund, ignoring 7 emails sent before my trip!
DO NOT USE DESTINATION2 IF YOU WANT TO HAVE A RELAXING HOLIDAY
I booked a hotel on Sunday and paid on Monday AM. Despite the assurance from Betty that everything is fine, on Tuesday afternoon I found out that they had failed to book a room for us and there is no room available in the hotel.
Jacqui suggested other hotels without any knowledge of the island and it's conditions.
I asked for a refund and now I have to wait 21 days for them to process.
Funny story, it's Wednesday AM and I just managed to book a hotel in the same hotel through another company without any problem.
I definitely do not recommend Destination2.
Being a customer of Destination2 has been a very bad experience. We made a booking online for a hotel stay which couldn’t go ahead because of the pandemic. Our repeated attempts to reach the Company for information on our booking failed because their after-sales phone lines remained closed and all our emails to them were ignored. Just 4 days before we were due to travel they sent us a credit note valid for bookings only until 31 December 2020.
Our group wasn’t in a position to make new plans before the credit note expiry date, and in any case it was clear that travel would remain very uncertain well beyond this point so we rejected it and asked for a refund instead which, after a long delay, Destination2 refused.
The Company’s hotel-only contract terms are very restrictive, can be varied without notice at any time, and appear to be stacked heavily in their favour. They said their terms excluded liability in a pandemic but the Hotel and the intermediary agent had confirmed to us that Destination2 hadn’t been charged for our booking so the their refusal to refund us seemed very unfair in the light of this, and it was also at odds with The Competition & Markets Authority’s Covid-19 guidance and with our understanding of the Consumer Rights Act.
Destination2 said if we didn’t want to accept their credit note we should claim on our travel insurance but this also seemed unfair because they would then keep all of our money with no outlay on their part – great for them of course, but bad for us as ultimately this would increase travel insurance premiums.
Destination2 doesn’t belong to any industry body or other regulator so with nowhere else to turn we filed an online money claim against them in the County Court. Because of Covid-19 backlogs the hearing was delayed but as the court date finally approached, and almost a year after we had paid them the full balance, Destination2 phoned us to refund our booking and settle the action.
Destination2’s emails were very curt and showed no interest in building goodwill or generating repeat bookings. The Company appeared to have just one aim and that was to retain our money permanently. The bad experience we’ve had with them has significantly damaged our trust in the travel industry and we’ll now be much more careful with our bookings in future and will do far more research before handing over our money. We will never book with Destination2 again or recommend them to anyone.
AVOID!!!! We booked a holiday with Destination2 in December and were told it was fully refundable on the phone, to which they confirmed this was said, and now we have been given a credit which we don't want. We have asked for a refund numerous times and we are completely stuck, had we known they wouldn't give us our money back, we would have never ever booked with this company - it is absolutely disgusting that a company wont give us our money back during a pandemic - do not use them and avoid!!!!
I have written on LinkedIn tagging D2 and all their directors
My name is Shamsu Subhan, husband of Selina Subhan if anyone wants to check and share the post. Has reached 2000+ views already stating for people to NOT book via Destination2.
I don't back down, ask FDM Group what I did to them when they treated me with disrespect.
I have written to the CMA and raised a complaint via gov.uk and completed a 'Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak'
I have contacted citizens advice bureau and they responded with the following:
Under the Package Travel (Linked Travel Arrangements) 2018 the trader may have the right to terminate the contract in “Unavoidable and Extraordinary Circumstances”.
You can do this if the circumstances are-
Occurring at the destination OR in its immediate vicinity
Significantly affects package performance OR significantly affects your travel to the destination.
Under these circumstances you can ask for a full refund for the holiday (however you may not be able to pursue for additional compensation). Normally refunds should be provided within 14 days, via the same payment method, however at the moment refunds are taking some traders longer to process and issue.
D2 offered a credit note...we declined.
Both Hotel and Airline stated NO payment has been made to them
So we want our refund.
Illegal to fly, its as simple as that.
Will be taking to court if the case we have raised as a dispute falls through, especially since we have a package holiday.
So refund my wife or il see you in court
Totally agree - good for you I am having the same issues - awful company - i contacting the media and making people aware on their facebook page and trip advisor - they will not provide any refunds even if you cannot fly or travel - shameful
Mark, still waiting on refund. Keep pushing hope you get your refund sorted
Have you got your refund sorted? This is absolutely horrific!!
ATOL protected package holiday to the Maldives
If you value your sanity and your hard earned cash you won't book with D2. The most atrocious company I've ever been unfortunate enough to have to deal with. Our holiday is cancelled due to the pandemic, and rather than reassuring and helping customers, they close their phone lines, promise to call you but don't and send generic useless emails. If you do speak to someone on the sales line you're told the pandemic and national lockdown has no impact on you holiday and still encouraged to travel or that your blocking people from being able to book (us poor existing clients who have already paid their money are no longer important), tolsd manager will call you back in 1 day, tomorrow, this afternoon or even in the next 30mins.. of course this never materialises. So even though our flights are cancelled, its illegal to travel and there is a pandemic, D2 continue to ignore us and keep our hard saved money. Please, save yourself the hassle, pay that few pounds more and book with a reputable company who actually values their customers and maintains trust and respect. D2 has no ethics, customer service or respect once its got your money. Avoid!