All reviews of Andy Martin
Review about: Voyage Privé
Holiday to Dubai
Stay away from this company you book a holiday and pay a deposit, once they have your money they change the terms and conditions (in this case the board) and when you ask for a refund because its not what was advertised and you are not happy, they want to charge a further £800+ to cancel, disgusting! They have no morals, no integrity and are completely dishonest. Save yourself the stress and stay away.
Review about: Voyage Privé
Holiday
Absolutely disgraceful customer service and back up.
God only knows what has happened to this company, because I used them a few years ago and all was good, bu this time I honestly don't know how to describe my anger at this company.We paid a deposit on the 25/1 for an all inclusive to Dubai after VP had confirmed to me via email (and claiming they had spoken to the hotel) that we do indeed have the "all restaurants" package at JA Beach in Dubai. We then received a mail after we paid the money, from VP saying we didn't have that package,only buffet restaurants. I then queried this and had a different staff member confirm we did, then another mail saying we didn't...believe it or not this has continued back and forth for four weeks, and now, 9 days before departure and approximately 30 emails and over a dozen phone calls later we are still in limbo... and they've got the brass neck to ask for the balance!
So far we have dealt with "Medhi",Gabriela","Miracle","Alexandra"," Georgia"and Marios...all well meaning and polite,but you can't speak to any one who has any authority to get things done. What you will be greeted with is nothing but "I'm so sorry to hear that,yes I understand etc" but no-one will actually take control and sort things out.Voyage Prive literally have no concept of customer service it's purely in name only,and no matter what you say,they have no urgency,common sense or idea of what stress it causes. I'm convinced they are hoping that we just turn up at the hotel and deal with it ourselves. In the meanwhile the hotel aren't allowing me to pre-book the restaurants because they haven't been informed by VP that we are on that package, even though VP claim that they have told the hotel.The whole build up to our holiday,(if we actually go, and don't take Voyage Prive to court instead) has been utterly ruined.
I've put off posting this for long enough. I am a fair, patient and reasonable person, but Voyage Prive have been an utter disgrace.
From my experience, they deserve every bad review on here and elsewhere, and if you want to go to Dubai, use Kenwood Travel instead, who we have never had a problem with.
Edit,This was composed this morning, and I didn't post it as we were promised that we would get a call this afternoon with it being followed up with confirmation in writing by all parties involved that we are on the "all restaurants package"...guess what it's 5.20 pm...nothing in writing.
Edit2: It's now 5 days before departure and still nothing other than they are demanding payment, threatening us with all sorts if we don't pay. You can't make up how bad this company have been, in 40 years of travel I have never experienced anything like it.Avoid at all costs.
Date of experience: 23 February 2023
Was this the package at JA Beach by chance Jacqui? If so see my review above.