All reviews of Ann Melia
Review about: ParcelHero
Sending a parcel to USA
Found parcelhero online and worked out which was the cheapest courier to send my parcel to USA. They sent me the labels straight away and said the courier would pick parcel up next day. As did not have a plastic wallet to put the label in got in touch with Parcelforce and a very nice man emailed me back within the 4 hours and told me what I could do.
The courier arrived by 9.30am, a lovely man, very cheerful, we had a bit of a laugh, he was really good at his job. He took the parcel and scanned the label, I messaged my son in USA to say the parcel was on its way and let me know when he receives it, the next day he text me and said mum parcel has arrived. I was so shocked and amazed how quickly it had got to the USA. 24 hours and it was there. Would definitely use this service again. Absolutely excellent. Well done Parcelhero.I send a small parcel 600gr to Istanbul from London . Suppose to arrive on 18 December. Is now 5 January and the parcel not arrive yet. Completely disgraceful
I sent a parcel, or I thought I did, to the Philippines. It was collected locally to me on 12 March 2021. It still hasn't turned up. Numerous emails going to and from Parcel Hero. One minute they say the receiver will be receiving it on 28th April, even an estimated time give....still no show. I'm so fed up now of not getting anywhere. The latest message they can't find any shipping record. So once again the issue has been passed to their Escalation Team. I've had messages from them before, nothing seems to get solved. I've also put it in the hands of Resolver. The contents and postage cost a lot. Now it's looking doubtful my family will ever receive their parcel. Total incompetence from Parcel Hero and not sure what else I can do. When I tried their 'phone number that's unavailable....makes me wonder if the company actually exist !!
DO NOT USE PARCEL COMPARE/HERO!!!!!!!!
I used Parcel Compare/Hero to send a parcel to Izmir Turkey. I now found out that they are a third-party company using FedEx services I am extremely disappointed with the service I received from Parcel Compare/Hero. When I booked and paid for my parcel I was asked to declare items in the box which I did, bear in mind this is the first time I used this service but as I seen FedEx as the courier I knew that I was dealing with a professional company. However, how wrong was I? I was not informed that the items I placed in the box could not be sent. My parcel was delayed 'exception' in Istanbul customs even though that I provided the correct details for both myself and the recipient we were not contacted to explain what the delay was. I then contacted Parcel Compare/hero and the answer I got was they didn't know, and the recipient should be chasing this. My brother contacted the customs and found out that because there are electronic items the parcel can not be processed. I informed parcel compare/hero but they were as useless as a fifth wheel. I then contacted FedEx and spoke they told me that the information they have on the system shows that the parcel is delayed because recipient contact details were invalid, and no contact could be made. Parcel Compare/Hero do not have a contact number so all the communications is via emails, their address is a post-box and they refuse to call me. I have been dealing with this person called Tushar Sharma who replies to my mails as they are automated with no real solution to the problem. Only option is to request a return but I don’t know how much that will end up costing me as I may have the same problem with UK custom.The whole process has been a nightmare for both myself and my brother causing, stress, upset and hardship. I have no option but asked for it to be disposed as I don't know how much it will end up costing me.Every one do not use parcel hero never they are dishonest they just take your money and they will never send your parcel , they collected my parcel on1/02/2021 to deliver to poland but the parcel never arrived, Olson I tracked my parcel up to 12.04.21 and it was in tnt depot in Poland but they said to me the parcel delivered on 2..02.21 they didn't even know how to.make there balshit up , so don't use them
Sent 1 parcel to try them out I send around 30 parcels a week parcel was going to Spain all details that were asked were put in to the website a week later parcel has returned to me information missing no refund and the threat to charge me more for returning the parcel it cost me £39 to send
I have also used Parcel Hero 3 times and my parcels have been sent back to me, money taken out of my account without my authorisation. All parcels sent to Spain. Martyn can i ask which other companies have you used?
Booked & paid for 3 day express service from London uk to Cape Town South Africa. Parcel collected on Friday and was due to arrive the following Monday. Parcel was by 3 days due to customs holding parcels back. No one contacted me from Parcel hero or Fedex. I ended up calling Fedex in South Africa to find out where my parcel is?? Then they told me that I owe customs money and until I settled the amount they wont release it. When I booked in the parcel all was 100% my paperwork was confirmed by Parcel hero but they obviously did not check and the service costed me an extra R1380.30 to customs. When I complained to Fedex Express service they said there is nothing they can do and I should complain to parcel hero. Then after paying the 2 parcels (booked as 1 job) was split and could not be delivered. This all costed me more money and an extra 3 days delay which resulted in me MISSING my deadline to get arty framed for client. No point in booking express service through parcel hero or Fedex Express as your parcel be late and cost you more than what it originally costs to send. UPS or DHL is by far superior service. ps. i raised complaint directly with Fedex London and Fedex South Africa. No one apologised nor offered refund. WORST SERVICE