All reviews of Anna Marie Kerr
Review about: ParcelHero
Collection and drop off
I booked a collection and drop off service last Feb 10, 2021, I received an Email on the 12th Feb saying that the package was already delivered to the receiver, on the 14th of Feb the receiver called me asking where is the package, so I was so confused as I received the delivered Notification email. I emailed the ParcelHero asking where is the package on the 14th Feb, and one guy responded to me saying that the package was sent to the Access point as the receiver is not home when they delivered it, also they are asking me to ask the receiver (CEO of a Company) to collect her own package, I asked them to redeliver it as I cannot ask the CEO to collect it. the reason for us to buy the service is the CEO cannot go out and collect it by herself. now its already March 1 and still I don't have any update about the package, one Guy named Yogesh Kumar a ParcelHero Customer Service emailed me telling
" Dear ****
Thank you for your email.
I request you to wait for the delivery. If you do not want to wait, please ask the receiver to collection from the access point.
Please do let me know if you have any further questions
Regards
Yogesh Kumar
ParcelHero Customer Services"
Like, Mr. Yogesh, what do you think I am doing? are we not waiting?
I was hoping to get this issue resolve as soon as possible, as the package is so valuable and cannot take any more delays.