All reviews of Anthony Woodward
Review about: Handtec
Sony XZ3 sold to them
Wish I has seen reviews before I sent my perfectly fine mobile, they offer a great price to suck you in, then surprise surprise the 'engineer' finds a fault internally with an LCD bleed! The phone was in perfect condition when it was sent, it was sent in their own packaging they sent me and although I suggested if there is damage, they claim from Royal Mail the response was 'tough'. Awful customer service, hiked original offer to get the handset from you and then re offer at about a quarter of the original valuation. AVOID AT ALL COSTS!
This was the email.... Clearly a generic one they send A LOT
Dear Customer
Thank you for sending your device. Unfortunately, we have found the condition selected does not match the actual condition of the device we have received.
Please see our report from our engineers.
Engineer Report Notes:
Other: LCD bleeding
This does affect the condition of the device and the value of recycling. With careful consideration, we have revised the original quote to £40
Please note we require you to email back for the funds to be released stating bank information such as sort code and account number is correct and that you would like us to proceed with the recycle.
If we do not hear from you within the next 14 days. We will take this as your acceptance for your device to be recycled. For more info please refer to our terms and conditions.
Kind regards
Don’t believe the price given you won’t have it just wasting your time they said it was scratched but it was a unwanted upgrade out of a box brand new when returning they said didn’t have my address but they had it to send the packaging all lies with handtec eventually got the iPhone 11 back sold to music magpie not a problem smooth transaction stay away from handtec for selling can’t comment on buying but selling a big no no