I am angry and annoyed with this company as well. I do not believe the "positive" reviews on this site regarding them. Funny how so many people suddenly sign up on a daily basis. It is all most like they put on positive reviews to cancel out the negative. I have read on other forums and on this one about taking legal action. At first I was not sure, but upon research and the fact I am up at 12:45am being angry with this con of a company i believe I shall be going down the legal route. Along with the person who put a review up about legal action which seems to have got lost.
I was also told the following
You own the equipment even after you cancel
I did not want the "Fog Bomb/ZeroVision smoke barrier" as I do not see the point and secondly I have a health condition which i told the engineer, but he still installed it!!! I told him to take it down and he said "it is free just try it for 6months then they take it back for free at no charge"
The engineer did not know how to install the product (stick on) he had to come back the next day with another engineer. I have a "spanish" box with spanish instructions which looks 2nd hand
no where does it say in my contract I have to give notice to cancel. I am done with this company. It is not the price I am angry with it is the lies and the rude arrogant customer service.
Been two weeks and I have not heard back from them regarding my complaint. They said they have emailed the "engineers" and will get back to be. I know for a fact they have not emailed the "Engineers"
When I phoned up to complain but also to resolve the issue. I was jsut shouted at with:
"Read the contract, read the contact, read the contract..." Everytime I tried to speak.
2nd time I called I got told the same thing, I then said I have it... and the chap I spoke to was saying somthing completly different to what was on my contract. When I said send me the contract you have he kept dodging the question, When I asked to be put through to the engineer/engineers manager he could not do it. Claimed he emailed them... How can you trust these people when the customer service is really bad, and the engineers are just as bad.
They basically sublet the installation to cowboys.
Editionally when you check the police/NSI Gold Registered. Verisure are not on there...
Worst mistake I did was choose this company. like i said it is the lieing that has really got to me. I could have paid half the price to set up my own system and qualter the price to have it monitored. But it is the lieing and bad customer service. I really wanted to come to a mutual agreement.
Also reading reviews that monthly prices rise up and up. The engineer did cocky say after he left they may do that...
This is all miss selling. if this is not resolved after I call tomorrow then I am also going down the legal route as well.
Judging from over reviews it looks like its hitting a brick wall trying to get any help from Verisure. The staff probably get treated like rubbish which in turn breeds this toxic sales/customer service environment.
Seems all to "smash and grab" take youre money and run.
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I am angry and annoyed with this company as well. I do not believe the "positive" reviews on this site regarding them. Funny how so many people suddenly sign up on a daily basis. It is all most like they put on positive reviews to cancel out the negative. I have read on other forums and on this one about taking legal action. At first I was not sure, but upon research and the fact I am up at 12:45am being angry with this con of a company i believe I shall be going down the legal route. Along with the person who put a review up about legal action which seems to have got lost.
I was also told the following
You own the equipment even after you cancel
I did not want the "Fog Bomb/ZeroVision smoke barrier" as I do not see the point and secondly I have a health condition which i told the engineer, but he still installed it!!! I told him to take it down and he said "it is free just try it for 6months then they take it back for free at no charge"
The engineer did not know how to install the product (stick on) he had to come back the next day with another engineer. I have a "spanish" box with spanish instructions which looks 2nd hand
no where does it say in my contract I have to give notice to cancel. I am done with this company. It is not the price I am angry with it is the lies and the rude arrogant customer service.
Been two weeks and I have not heard back from them regarding my complaint. They said they have emailed the "engineers" and will get back to be. I know for a fact they have not emailed the "Engineers"
When I phoned up to complain but also to resolve the issue. I was jsut shouted at with:
"Read the contract, read the contact, read the contract..." Everytime I tried to speak.
2nd time I called I got told the same thing, I then said I have it... and the chap I spoke to was saying somthing completly different to what was on my contract. When I said send me the contract you have he kept dodging the question, When I asked to be put through to the engineer/engineers manager he could not do it. Claimed he emailed them...
How can you trust these people when the customer service is really bad, and the engineers are just as bad.
They basically sublet the installation to cowboys.
Editionally when you check the police/NSI Gold Registered. Verisure are not on there...
Worst mistake I did was choose this company. like i said it is the lieing that has really got to me. I could have paid half the price to set up my own system and qualter the price to have it monitored. But it is the lieing and bad customer service. I really wanted to come to a mutual agreement.
Also reading reviews that monthly prices rise up and up. The engineer did cocky say after he left they may do that...
This is all miss selling. if this is not resolved after I call tomorrow then I am also going down the legal route as well.
Judging from over reviews it looks like its hitting a brick wall trying to get any help from Verisure. The staff probably get treated like rubbish which in turn breeds this toxic sales/customer service environment.
Seems all to "smash and grab" take youre money and run.