All reviews of Archie Harris
Review about: Tosca Blu
Beautiful bag gift
I was given a lovely bag by Tosca Blu as a gift for Christmas 2021. Unfortunately, after just a few months of using it, I lost a screw that connected one of the straps to the bag. I tried contacting their customer service through the email addresses provided and also gave their call centre a ring, sending them photos, dates, and all the details. I only asked if I could buy a replacement screw - not for a new bag or for the screw to be sent for free. Despite many attempts to get a reply, I didn't hear anything back from them. So now the bag just sits there, unusable! It's really disappointing that a brand as supposedly high-end and pricey as Tosca Blu turned out to be so unreliable.