All reviews of Arthur Chapman
Review about: Tough Mudder
Tough Mudder event
I will never support this company again. I've been a loyal fan for years, always taking part in their events. So, you can imagine my surprise when I asked to defer my entry due to an injury and was met with such poor customer service. Not only did they say I needed to pay an admin fee, but I was also asked to cover the price difference for the next event, which was double, as I had purchased my friend's entry too. This meant I ended up forking out almost another £100 just to defer. It's really disheartening to see a company treat their loyal customers like this. On top of that, the last event I went to had huge queues for the obstacles, leaving us waiting in the freezing cold for ages. It definitely put a dampener on what should have been a fun day out.