All reviews of Arthur Miller
Review about: Optimum Nutrition
Whey protein
I recently bought a tub of whey protein from your website to top up my gym supplies. But, I've got to say, my experience with Optimum Nutrition was far from satisfactory. The product came all the way from the Netherlands to the UK, which wasn't a big deal, but what happened next was really disappointing.
I had to wait longer than expected, only to find out that my parcel had supposedly been delivered to a pick-up spot at a Tesco store. When I went to the store to pick it up, the staff told me that it had already been sent back to the depot. The lack of coordination and communication on their part is just not on.
I tried to sort things out by getting in touch with customer support, but they were not very helpful. They flat out refused to give me a refund, saying that the parcel had been delivered just fine. But where's the proof of that? Who signed for it at Tesco? This lack of transparency and accountability is worrying.
It's pretty obvious that customer satisfaction isn't a priority for Optimum Nutrition, given their lack of empathy and willingness to sort things out in a friendly way.