All reviews of Ashok Sam Alex
Review about: Lebara Mobile
Lebara Pay as you go SIM
Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via friends to understand incoming calls from Vodafone, BT, EE, Lebara are working fine.
Raising complaints since then almost daily ... get a confident response - Issue will be resolved in 24 hours time.
They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone ... network umpteen number of times - hard luck - nothing resolved the issue.
Data speeds ... network coverage in my area is great, which was lone reason of moving into Lebara, but it was a mistake - as my family/friends/colleagues who are on Lyca network are unable to reach me.
If you want crisp information of issue, please refer below for the complaint numbers given by your customer services team.
CAS-1573873-H5L3B7
CAS-1581328-P7C0R6
Update 20-Dec-2023
...
Nothing much changed other than someone making a call with more re-assurance. Those re-assurance also stopped after Day 2. The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve.
Update 05-Jan-2024
...
Nothing much changed. It has been 2 months. Lyca-EE, Lebara-Vodafone : They all are minding their own business.
Update 10-Jan-2024
...
Complain re-raised (yeah they just close the previous complant without validating with me as resolved) on 05-Jan-2024 is CAS-1677460-L6N5L7.
On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved.
Wastage of time for both sides. Incompetent people.
Customers - beware - you are at the mercy of fate !