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Review about: loveholidays
Package for Malta departing 02/05/2020
Having used them several times before I was happy booking with them early this year.
They are refusing to refund my cancelled flights for 10 months as that is the terms they have with the airline, and they say that are only an intermediary.
We were due to fly to Florida on Thursday. LoveHolidays left it until the last minute to confirm that we couldn't go, which left me four days to try and rearrange the whole thing! They are uncontactable by phone or email and their webchat has been constantly busy for two whole days. We eventually asked for a full refund, but they have issued us a credit note that we don't want! This means we are without the means to independently rebook our hotel and flights. And we're still not even sure if we will get our flight money back, as they seem to be trying to tell us we have to do the legwork with TUI ourselves - even thought this was an ATOL-protected package. Disgusting service and would NOT recommend them.