All reviews of Ben Cranshaw
Review about: Swoon Editions
1 drawer set and 2 wardrobes
Avoid these guys like the plague!
Yes, Swoon have some great looking stuff but don’t be fooled.
I order 2 wardrobes and a chest of drawers before new year 2020. One piece I was told would be March the wardrobes in feb.
After several vague reforecast delivery dates I got a date for delivery. Come late March or 1st April April I had the Norrebo 6 drawer unit. It took a while but I forgot the repeated delay and was excited to get my furniture. The delivery team initially refused to take it upstairs like I paid for.
When it did get upstairs they dropped it and left (they were supposed to assemble it apparently).
Anyhow, I took it out of the box and it just looked wrong. I inspected it further and found the following issues:
- the drawers didn’t align
- the drawers didn’t sit in the unit properly
- one drawer did no open
- the unit had not been sanded properly
- the top surface had been split and glued in several places
- the top had several marks in the top
- the panelling on the drawers was not fully secured in many places
Overall it was clear that the product had not been quality checked at all.
When I contacted swoon over my concerns about quality checks and quality certification were ignored. I was concerned that the wardrobes would arrive in the same condition as the drawer unit. A discount was offered which I refused. In my opinion what I received would not be suitable even as a second. So I wanted a replacement.
Over the next week or so I spoke to a different person each day going over the same old ground getting nowhere. The frustration was growing. No-one rang, no one person was appointed to my complaint. I just went round and round in circles. Everyone was very polite but no one addressed my concerns or answered any of my questions.
When I finally phoned I spoke to someone who assured my that I would get the quality checks and inspection pictures though for the wardrobes before they left the warehouse. Two days later I was sent the pictures. They were of the boxes my wardrobes were in.
Brilliant. How we laughed.
When I called to express my disappointment I was told the (pay attention to this) Swoon DO NOT DO ANY QUALITY CHECKS OF THEIR OWN.
The manufacturer does them and just ships out to Swoon who just forward them on.
I was really shocked at this but I agreed that when the wardrobes arrived I would inspect them and the delivery team would wait as I did this. They would collect the faulty drawer set at the same time.
Today my wardrobes arrived after another delay. The delivery team refused to assemble the wardrobes. I explained that this was arranged and additional to this I had a torn rotator cuff and could not do it myself.
They also explained they were not due to collect any items. They seemed unsure whether or not the boxes would fit up the stairs. They would. Not sure they wanted to do the delivery. To be fair the delivery chap did come and offer to do the work but by then I’d had enough. I told him about the drawers and he was not surprised.
I’ve rejected the delivery and asked for a refund.
So after nearly 4 months I’ve got no furniture and need to start looking again.
In conclusion Swoon have some really lovely stuff but how can you be assured that it will arrive and be as you picked out on the website if they have no quality control checks?
Simple answer is that you can’t. So don’t buy from Swoon.
I’ve give this review 1 star as 0 stars is not an option.