Swoon Editions - Overall Rating based on 24 reviews
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Delayed order
As a customer of this company, I'm really disappointed with the service I've received. I ordered something four months ago and still haven't got it because the company keeps making excuses. This delay has been a real inconvenience for me and has even affected my business in a bad way. I need things to arrive on time to keep my clients happy and this delay has made things look bad. The company hasn't been good at communicating or being transparent, which is just not right. I suggest that others stay away from this poorly run company.
Chest of drawers purchase
Fantastic customer service, top-notch furniture, free returns if needed, drawers may not be on runners but the team will sort it out for you.
Furniture purchase
I was really impressed by the detailed product description and sizing information on the website. It made it a breeze for me to pick out just the right piece of furniture in the perfect size. The delivery was smoothly organised through WhatsApp, and the team turned up right on time. The furniture itself is top-notch quality and looks absolutely stunning in my home. I also got a nice follow-up call from the company to check if everything was up to scratch. All in all, a fantastic experience.
Furniture order - Norfolk sofa and loveseat, Denver sofa and footstool
I just wanted to let you know that I'm really happy with most of the furniture I ordered from your company. The delivery was pretty much on time, just a small delay for one piece, but you let me know in advance, which I appreciated.
The Norfolk sofa and loveseat look fantastic in my home, even though the cushioning is a bit on the firm side. I reckon it'll soften up over time as I use them more. The Denver sofa and footstool are really comfy for chilling out and reading, but when I had a close look, I noticed that the finish isn't as smooth as the Norfolk pieces. The wood trim is a bit rougher, and the joints aren't as neat.
Overall, though, I'm pleased with the colours and materials I chose because they go well together in my home. I'd recommend asking for free swatches to make sure you get exactly what you want. Cheers!Misleading product delivery
I was really let down by my recent purchase from this company. I bought a set of drawers but got sent the wrong thing. When I got in touch with customer service, they told me the drawers I wanted weren't even available. It was so annoying how they didn't tell me that, and it wasted my time and effort. On top of that, I had to wait another two weeks for them to come pick up the wrong item, which was just a big inconvenience.
Art Deco furniture purchase
I've just bought some Art Deco furniture from this company for my new apartment and I must say, I am very impressed with the quality and design. They arrived quickly and are really well-made, adding a stylish touch to my living space. There were so many different designs to choose from, it was easy to find pieces that matched my decor perfectly. And the customer service has been excellent. John, in particular, has been so helpful and nice, helping me with any questions or decisions I had. Overall, shopping with this company has been a pleasure.
Furniture purchase with issues
I bought a new piece of furniture which had a few problems. The doors didn't fit properly, the wood was bent, and there was some damage to the metal. But the customer service team was really helpful and got back to me quickly. They even offered me a reasonable refund for the issues. I still think the design of the furniture is good, but the quality could have been improved.
Solid, high-quality furniture
I was really pleased with the furniture I got - it's such a difference from the low-quality stuff you find in most shops these days. The item I bought seems sturdy and like it will last a long time. I'm really impressed with the craftsmanship and attention to detail.<br><br>As for the delivery and customer service, I have no complaints. The delivery was quick and smooth, and the customer service team were so friendly and helpful. Overall, it was a great experience all round.
My 7th awesome purchase
Oh my goodness, these products are absolutely incredible! The quality is top-notch, and I really appreciate the fact that they went the extra mile to give me a call and make sure I was pleased with my purchase. I've actually bought 7 items from them by now, and I must say, they are incredibly long-lasting.
Quality product, luxurious finish
I bought something from this company not too long ago and I have to say, I am absolutely thrilled with it. The quality is top-notch and it looks really posh. It's totally changed the look of my bedroom and made it feel so fancy. You can tell they really put a lot of effort into making it perfect. I'm seriously impressed with how well it's made and how it looks.
Quick delivery, good quality shelving unit
The shelving unit we bought arrived quickly and was well wrapped, which we really appreciated. The company and delivery service kept us updated at every stage, which was great. Putting the unit together was pretty easy, although we did think the instructions could have had more detail. The quality of the shelving unit matched what we expected, especially considering the price. It looks amazing in our room and ties everything together. When we got in touch with customer service, they were fast to help and fix the problem to our liking. All in all, we're really happy with our purchase and would suggest it to others.
Gorgeous couch
The sofa was even better than I'd hoped, just like it looked on the website. It's not just beautiful, but really comfy too. They kept me well informed about the delivery, and I liked that they called afterwards to check if everything was okay.
Bed Purchase
I recently bought a bed from this company, thinking it would look nice in my bedroom. But, unfortunately, the whole experience was really disappointing. I had seen some mixed reviews, but I still thought I'd give them a go - big mistake. The bed turned up with a broken part, which meant I couldn't use it at all. I got in touch with customer service, and they sent someone out to fix it, but they said it was beyond repair. They tried ordering a replacement part, but it came damaged too. And then they had the nerve to suggest that I should fix it myself, which I wasn't happy about at all. The whole thing was a waste of time and just caused me a lot of unnecessary stress. I definitely wouldn't recommend shopping with this company in the future.
Solid mango chest of drawers
As a woman who bought from Soons, I have to say I was really impressed with the delivery team's service. They not only brought the mango chest of drawers to my first-floor bedroom like I asked, but they also put it together for me and took away all the packaging. The chest of drawers is really good quality, with a strong build and a lovely design. I'll definitely shop with them again and would recommend Soons to anyone in need of top-notch furniture with great service.
Product issue resolved swiftly by John in customer service
I had a little problem with something I bought from this company, but John in customer services was really helpful and sorted it out quickly. He gave brilliant customer service the whole time. I'm really impressed with how much they care about making customers happy, and I'll definitely think about using their services again.
My busted furniture
I bought this furniture that looked pretty cool at first, but then it ended up breaking - like, really badly. The people were nice though, and they tried sending someone to fix it, but that didn't work out either. Eventually, they just gave me my money back. I wasn't too pleased with the furniture, but at least they were decent about it all.
Bedside table purchase.
I purchased a bedside table back in May and it arrived in good condition, the packaging was secure. However, I encountered an issue with two of the drawers being too close together which made it difficult to open and close smoothly. I got in touch with customer service and they gave me the option of having a technician visit or getting a refund. I chose the refund and it was processed quickly. It's a shame that the item wasn't checked properly before it was shipped out, but at least the customer service was efficient.
Gorgeous furniture, high quality, quick delivery, well packaged.
I've bought quite a few things from this company and I have to say, the quality of the furniture is absolutely top-notch. Every item is exactly how it's shown and described on the website, which is always good to see when you're shopping online. The delivery has always been fast and the items are always well packaged to protect them from any damage. Overall, I am really impressed with both the products and the service from this company.
High quality items, great communication, timely delivery.
I was really impressed with the top-notch quality of the items I got from my order. The company kept me well informed all the way through and delivered everything on the day I picked. The products were just as good as they looked on their trendy website, so I'd absolutely advise others to check them out.
Late delivery and inaccurate order times
I bought something from this company not long ago, thinking it would arrive when they said it would. But, the order got delayed multiple times and the delivery date kept changing. After waiting ages, I decided to ask for my money back and I won't be shopping there again. It was just a let-down all round, really.
Review with most votes
I recently bought an armchair
Swoon does have quite a fantastic range of furniture, very impressive designs, premium quality. It can demonstrate how aesthetically contributing it to the interior. I later not... Read onBy: Max Reeves