All reviews of Ben Rosow
Review about: Sofas and Stuff
Moderately expensive sofa
Visited the showroom 3X. Sat on the one we liked each time. We were told the floor sample was 6 years old. It looked and felt great. We bought it for £2700. Took delivery 2 months later. Noticed the cushions were much less firm than the "6 year old" floor sample. Mushy in fact.
We brought one of our cushions to the show room and A/B'd them side by side. There was no comparison: the floor sample was much more firm (to our liking) and it compressed less than half of what our cushion compressed. We took photos of the tags on the cushions and the fillings were different.
The store manager told us that we had to "FLOOF” the cushions every day or they would sustain "catastrophic" damage. That was her word. Have you ever heard anything so ludicrous? She basically stonewalled us, said it was all our fault. HORRIBLE service. We lodged a formal complaint. 6 weeks later an email came from the store manager saying that the company claimed that we had an "upgraded" filling and that we should be happy. This is bait and switch. We have been ripped off. DON'T BUY FROM SOFAS & STUFF!!
Received my sofa and chair in July my cushions were exactly like yours useless told exactly same as you fluff up every day absolute nonsense wouldn’t recommend them to anyone