All reviews of Beverley Hughes
Review about: Destination2
Package holiday
I notice that the majority of reviews on here are concerning the booking process and yes Destination2 are definitely 5... when it comes to taking your money. However, when things go wrong, in this instance when your flight is cancelled, they are supremely unhelpful, disinterested, rude, patronising and ultimately useless. Eventually, we managed to book ourselves on a flight the next day after hours of non-communication from Destination2. The whole experience was very stressful, primarily due to Destination2's complete disinterest in whether or not we actually went on holiday or not. They had our money and it was not actually their responsibility - a great attitude. Following our return from our truncated vacation we attempted to claim on our insurance... to do so we needed a letter from the airline confirming the cancellation of our flight. This could only be obtained through - yes you have guessed it- Destination2. We have requested this 7 or 8 times. Months later we have now given up. The question I ask myself is this: what exactly are you paying any travel agent for?