All reviews of BIJOY JOSEPH
Review about: Nova Direct Breakdown Cover
Break down cover
My current breakdown cover is going run out. I do not want to rebew it, I contacted them and infomrmed that I do not want to renew. They sent me a link to cancel it- the link will take you to pay £4.99 as their cancellation fee. Apparenty they store your card details for ever to automatically renew and if you do not want to renew , still you have to pay £4.99 to escape from the loop. I called their customer service, they said it is included in their so called ''terms and conditions''.
They are a malicious company trapping the customers with compltely unethical policies. You do not have the right not to choose to renew with tthem unless you pay.
I will report them to financial ombudsman service. Customers please stay away from tis fradulent people.