All reviews of BobLaws
Review about: BoilerJuice
Oil Delivery
We were informed, via two texts and an email that our oil order would be delivered on 10th April (Easter Monday). Despite the fact that we were in all day, it wasn’t delivered. The next day on contacting the number given in the texts (the office was closed on 10th) we were told it wasn’t delivered because vehicles blocked access to the tank. Apart from the fact that this is physically impossible, we know that no oil tanker came near the property on the designated day. Not only were at the property but out CCTV also confirmed that no oil tanker came through the village on that day.
When the oil was finally delivered 10 days later, we asked the driver about the previous failed delivery and he confirmed that the company does no deliver on Bank Holidays.
Boiler Juice Oil Orders are processed in Scotland where Easter Monday is not a bank holiday.
I am usually prepared to tolerate an administrative error where it is admitted. What I cannot tolerate is being lied to.
Boiler Juice has lost our custom. I will also tell anyone who is interested of our own experience of the company. For the future I will go direct to local independent oil companies.