All reviews of BRN
Review about: Woods Furniture Store
Alber Desk
Very disappointing, and poor customer experience.
I ordered a desk (Alber Desk), and it is made out of plastic and not wood - I assumed according to the name of the brand that it would be authentic wood but it isn't.
Also, the delivery experience is very poor. The customer service told me on the phone that my desk would arrive in August, but then by email they said it would be ready in the next 2 days. very confusing communication by customer service.
I requested the delivery be cancelled and returned, but they refused to cancel it (even though I specifically asked to do so by email, and on their website). They blatantly ignored my messages, their excuse being that the package was already on its way. However, I'm sorry but If I'd like to cancel the order, especially after poor communication from your side, you need to respect my choice.
Having received the desk, after 2 delivery attempts
(the first two attempts failed to be delivered, both times the courier requested I travel half way across London to collect the desk), I now want to return the desk, but they want me to return it on my own, and having to pay more than 70 pounds for it.
I am now trying to get in touch with the customer service team, but it's such a waste of energy and time !
Same here. Product specifications said "walnut". It was plastic!