Spotlight: What are our customers saying?
Ordered an item valued at £450 in the store and another the next day valued at £215 over the phone. Realised the day after that the first item wouldn’t fit in my home. My mistake but they refused t...Read on
The product specifications described the top as being made of walnut. What arrived was plastic. I did in fact dread opening the box when I saw a big "made in China" written in the front o...Read on
Would rate 0 Stars if possible. First of all I would like to say I know the shop is not entirely to blame for this but they are who I purchased from, so the blame has to be placed somewhere. My...Read on
Very disappointing, and poor customer experience. I ordered a desk (Alber Desk), and it is made out of plastic and not wood - I assumed according to the name of the brand that it would be authen...Read on
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Ordered an item valued at £450 in the store and another the next day valued at £215 over the phone. Realised the day after that the first item wouldn’t fit in my home. My mistake but they refused to refund as I had ordered this item in store. I was so furious that I demanded they gave me a refund on the second item as I ordered over the phone, which they of course did. Terrible customer service. Be warned everybody.
Phoenix dining table
The product specifications described the top as being made of walnut. What arrived was plastic. I did in fact dread opening the box when I saw a big "made in China" written in the front of the box. It took three months to arrive, which I assumed was because some local carpenter was actually making the table. But the box said it was dispatched from China on the same day of purchase. So the piece of plastic was well ready to go.
They also make it impossible to return. You obviously need to open the box to check the product, but if you damage the box and don't return it in perfect condition they don't give you a refund. Moreover you ll have to pay the delivery yourself.
Would rate 0 Stars if possible.
First of all I would like to say I know the shop is not entirely to blame for this but they are who I purchased from, so the blame has to be placed somewhere.
My entire purchase has been a nightmare from beginning to end. After a 6 week wait for our Expensive marble table, this was finally delivered. The card board box was in a bad way, and the Marble top for the table inside was snapped clean in half. Obviously angry and frustrated I struggled to get in to contact with Woods. It took almost 5 hours to get a call back and a replacement sent out. Two days later I waited in for delivery. The table was again delivered. And again this time the Marble was snapped clean in half. I was very angry again. but this time i found the easiest way to contact was through social media as clearly bad press is not good for a company. I had a answer much much quicker and the refund and pick up of both broken tables had been organised. Because obviously for me to dispose of two heavy large marble tables would be hard work. A further day later. Collection driver arrived but said he had only been informed of ONE pick up and refused to take the second. So I am stuck with one of these broken tables still. Woods cannot rearrange this collection for today or the weekend and think it is simply easy for me to arrange to stay at home from work to wait in for a 4th day for a collection. I decided to reject there "help" and will now dispose of the second table myself and take time out of my day yet again for a broken table that i do not want.
In terms of refunds. I have been told it can take up to 14 days. which with everything that has gone on, seems too long for me. And even though its been two days since I asked for the refund, it still hasn't been processed because stupidly their accounts manager only works Monday-Wednesdays. So the 14 day wait for my money is already on a 6 day delay when it finally begins being processed come Monday. Which i find absolutely appalling.
To avoid this bad review I was offered compensation, which would have only been a voucher for the shop, which after such a bad experience and view which i have now developed that they sell bad quality products in not entirely something I think I would want, and as they sell rather expensive items, would still leave me out of pocket and the last thing i want to give is this shop more of my money.
From other bad reviews I have read about how they didn't get delivery charge back as a refund, I wouldn't be surprised if this happened to me as every thing they said they Would do, they haven't managed to, and i made a point about how i better get the delivery cost back, and they assured me i would. If i don't, a further review will be issued.
Would not recommend and would not use again.
Very disappointing, and poor customer experience.
I ordered a desk (Alber Desk), and it is made out of plastic and not wood - I assumed according to the name of the brand that it would be authentic wood but it isn't.
Also, the delivery experience is very poor. The customer service told me on the phone that my desk would arrive in August, but then by email they said it would be ready in the next 2 days. very confusing communication by customer service.
I requested the delivery be cancelled and returned, but they refused to cancel it (even though I specifically asked to do so by email, and on their website). They blatantly ignored my messages, their excuse being that the package was already on its way. However, I'm sorry but If I'd like to cancel the order, especially after poor communication from your side, you need to respect my choice.
Having received the desk, after 2 delivery attempts
(the first two attempts failed to be delivered, both times the courier requested I travel half way across London to collect the desk), I now want to return the desk, but they want me to return it on my own, and having to pay more than 70 pounds for it.
I am now trying to get in touch with the customer service team, but it's such a waste of energy and time !
Same here. Product specifications said "walnut". It was plastic!