All reviews of Cathy Ackroyd

  • Review about: 247 Home Rescue

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    Would buy here again
    Overall

    Call out for broken boiler

    Getting someone out quickly was like trying to knit fog. They were prepared to leave me without hot water on the hottest day so I couldn’t shower for work. They didn’t seem prepared to help work around my work situation. When I gave up and said ok to offered day they could come in the morning when someone was at home as they “had a breakfast meeting” I was the only senior person on duty at work and had to go. The day I expected then I could be at home. Eventually they found a slot for me the same day. However, I would like to say that the engineer was fantastic. Very professional and did a thorough job. The call handlers were polite and friendly. Did try to help but they could only work with the system. As it is not the first issue I have had with them I will be changing my cover to another company when it runs out.

    Hi Cathy,

    We sincerely apologize for all the inconvenience caused. 24/7 Home Rescue prides itself in always striving for exceptional customer service, please know that we prioritize our customers above everything else. We will investigate this and will try to do whatever we can, to avoid this in the future. We appreciate your feedback.

    Kind Regards,
    24/7 Home Rescue