All reviews of Cedric Waghorn
Review about: Toad Hall Cottages
Booking at Spindrift, Hope Cove
Back in February my wife & I booked a week's holiday at Spindrift in Hope Cove through Toad Hall, commencing 4 Sept.
10 days prior to our start date we received an email from Toad Hall cancelling our holiday due to double booking by the owners, Mr,& Mrs I. Farnworth. It seems that they agreed to let the guests booked for the week before us stay a second week. Toad Hall accepted their excuse that they had forgotten that the guests were there for 2 week and it was all a "silly mistake".(Their words apparently.) They might consider it so but we are left with no holiday and no chance of rebooking anything half decent in the current market.
I appreciate that Toad Hall are stuck between a rock and a hard place, but they have obviously let the owners walk all over them.
I wonder how many people would believe that the owners had truly forgotten that they had rented the cottage out for 2 weeks and suspect that in reality they had accepted a higher offer for an extended stay.
I would advise any prospective guest to be very wary of dealing with these owners.
Discussing treatment to customers,sounds like the owners are putting up their prices to compensate for their own losses during lockdown