All reviews of Charlie Holloway
Review about: Parcel2Go
Small item delivery
Do not use. Especially for small items - they just won’t show up - and you won’t get a refund either.
I have used this company 3 times. The first few times my parcel wasn’t collected I gave them the benefit of the doubt because these things happen.
But then on the third time I lost my patience as I had booked them to deliver a birthday present to my elderly friend who is by herself in a care home.
They just didn’t show up to pick up my parcel. I got an email saying, we couldn’t collect your order. The only option available was “rebook your collection” - there is no option saying, sorry, click here for a refund. Which should definitely be something they offer. You paid for collection and no one collected, a refund should go without saying.
It’s just a really unreliable service. They manage to dart around refunding you. I spent 45 minutes trying to find the page which gave instructions on how to apply for a refund. Only to find that’s not an option - the only option is to rebook the collection. After 45 minutes of wasting time trying to figure it out, you give up cos it only cost you £4.50 to begin with & it’s not worth the hassle. But that’s how they screw you!
They’ve done this 3 times so I have basically spent £13.50 on nothing. It’s so frustrating. They are uncontactable - and any numbers online have warnings from other customers saying they are fraud numbers - don’t call them.
It’s left such a sour taste in my mouth I’m really surprised they haven’t been reported. And I’m really surprised they have such a good rating cos if I could give them zero stars if I could.
I never complain on reviews but I had to on this occasion.
Don’t use them- use a more legit company