All reviews of Charlotte Owen
Review about: Chums
Attempted removal of vulnerable father from mailing list
I got in touch with customer service not long ago to sort out getting my elderly father, who's struggling with dementia, off their mailing list. It was a bit of a tough one, as they wouldn't budge on the fact that he had to do it himself, even though that's not really possible given his condition. They even said they'd still take orders from him and asked for proof that I have power of attorney before they'd do anything more. It was pretty disheartening and irritating how little they seemed to get where we were coming from.