Chums - Overall Rating based on 21 reviews
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Attempted removal of vulnerable father from mailing list
I got in touch with customer service not long ago to sort out getting my elderly father, who's struggling with dementia, off their mailing list. It was a bit of a tough one, as they wouldn't budge on the fact that he had to do it himself, even though that's not really possible given his condition. They even said they'd still take orders from him and asked for proof that I have power of attorney before they'd do anything more. It was pretty disheartening and irritating how little they seemed to get where we were coming from.
Two pairs of trousers
I bought two pairs of trousers from this company recently, and I have to admit I was pretty let down by the quality. Just after wearing them once, I saw that the stitching around the pocket and waistband was already starting to come loose. It's not the kind of thing you'd expect from a well-known company, and it makes me think that maybe their products just aren't what they used to be. I'll definitely have to think long and hard before buying from them again in the future.
Socks
I bought some socks from this company, thinking I could get free shipping by buying a few things. But, these socks let me down big time - they got holes in them after just one wear. I got in touch with customer service, and they said I'd need to pay to send the socks back if I wanted a refund or a new pair. I thought this was way out of line, so I emailed the CEO, but no luck there - haven't heard back yet. This whole mess has left me really annoyed and unhappy, and I don't plan on buying anything from them again.
No tracking, lies, no delivery
Hermes Tracking is a complete joke! They keep telling me my parcel is in town for delivery, but it never shows up. Every time I check the tracking, it's just more lies. I can't even speak to a real person from the courier company to get this sorted. It's so annoying! Amazon isn't any better either, they're just as awful. I feel like I've been ripped off. I just want my parcel, but all I get are empty promises and excuses. Chums Outlet, get it together and stop using these unreliable companies.
Clothing purchase for refund
I bought some clothes the other day but they turned out to be a bit disappointing. The quality didn't match up to what was promised on the website. When I asked for a refund, the company seemed to be avoiding it by sending me all sorts of pointless letters and emails. It felt like they were trying to pull the wool over my eyes rather than actually sorting out the problem.
Front opening bra
Oh my gosh, I've finally found the ideal front-opening bra that fits like a dream and is incredibly comfortable! I really wish I had bought it earlier instead of trying out different brands that just weren't up to scratch. Honestly, I followed all the size guides but they still didn't fit properly. And let's not even talk about the stress of returning them to other companies. But with this bra, it's like a miracle - it's comfortable, fits just right, and makes me feel so good after my breast cancer diagnosis. Thank you very much, I really appreciate it!
Men's slip-on trainers
I was flicking through my weekend paper and spotted an advert for men's slip-on trainers at a bargain price of £19 with free delivery. I thought why not and placed an order on Sunday. They arrived promptly on Wednesday. They might not be top-notch like my usual Pavers, but they are well crafted and comfy. Great for lounging around the house as slippers. All in all, really happy with my buy.
Free Returns
I get it, it can be a real pain not being able to just drop off a product for a return. Have you thought about trying out the collection service from Evri? They might be able to pick up the item from your home for free. It could be a handy way to solve your return problem.
Men's incontinence pants
I recently bought two pairs of men's incontinence pants from the shop, in the hopes of sorting out my issues with urinary incontinence. But when I got them, I realised that the extra absorbent panel was better tailored for female bodies than male bodies. It was too short at the front, which didn't really help with male urinary incontinence. It was a bit of a letdown to see that the design didn't take into account this important aspect of human biology.
Password issue resolution
I had a bit of trouble with my online account password recently. I tried to change it like they said, but then I couldn't get back in. It ended up locking me out of my account, which was really annoying. After a couple more attempts, I eventually got back in. While I was dealing with all that, I got a really unpleasant email from customer service, which was a letdown. Next time, I might reconsider placing any more orders, especially if I have to use a promo code.
Cargo trousers with cheap zips
The cargo trousers I bought were just what I wanted - they fit well, have pockets in all the right spots, and are made of strong material. But I was let down when the cheap zips on all three pairs failed after wearing them. It's annoying to have such nice fabric but lousy zips.
School backpack
I bought a school backpack online, but it turned out to be too small so I needed to return it. When I tried to sort it out by calling, they refused to talk to me because my name wasn't on the order, despite me being the one who paid for it! It was really frustrating because my 84-year-old dad needed help, and they just wouldn't listen. It's silly, so I won't be making any more purchases from them. I'll stick to using Amazon next time, they have a much wider range of products anyway.
Large order for my mum
I made a big order for my mum from your shop not too long ago. But, even though I used a well-known courier service, the stuff still hasn't been sent out even though it's been a week. I haven't got any tracking details or updates about where the delivery's at. The website just says the order has been "received", but I've not got anything yet.
Annoying catalogue
My mates won't stop sending me their catalogue, even though I've asked them to. I even told them to remove my details, but they just keep on ignoring me. It's so rude! I had to report them to the data protection people because they're not playing by the rules. Avoid them, they don't give a damn about your information!
Big trousers need return
I bought my dad these really huge trousers from a store, but they ended up being too large for him. When I tried to return them, they told me I had to fork out £5 for a pick-up service, even though they supposedly offer free returns. It's not right, given that we're both elderly and don't have a way to get to a pick-up location. I'm really not pleased with this situation at all.
High waist cord trousers
I bought these high waist cord trousers from this shop and I've got to say, I'm really happy with them. The quality is top-notch and they're just what I've been after. It's nice to have trousers with a high waist and decent pockets for a change, unlike all those tight leggings with low waists that have been trendy for years.
Phone order charge
I'm absolutely fuming - I've just discovered that I was charged an extra £6 just to order something over the phone. What a complete rip off! Honestly, if they're trying to slip in sneaky charges like that, they can kiss goodbye to my future business. I mean, who even does that kind of thing?
Order placed via postal form
I have to say, my experience with this company has been really disappointing. I sent in my order through the post, but since then I haven't heard anything about when it will arrive or any answers to my questions. The email they sent me was no help at all, just numbers that didn't tell me anything important about my order. And on top of all that, the charges for calling them are way too high. I definitely won't be buying from them again.
Missing Trousers
I rang them up asking about my trousers but they haven't got a clue. I tried to get a refund but they just ignored me. The reviews said they would reply within 24 hours but nothing. The clothes might be cheap but the customer service is just as bad. I wouldn't advise anyone to use them unless you have the patience of a saint. Just look at all the bad reviews here, it's shocking!
Extra wide size 12 trainers
Oh, what a nightmare! I ordered a pair of size 12 trainers in extra wide and was told they would arrive within 3-5 working days. But to my surprise, by day 10 there was still no sign of my delivery. So, I tried to reach out to them via email but received no response. I eventually decided to give them a call instead. It took a whole 7 minutes before someone finally picked up, only to inform me that the trainers were actually out of stock. This is completely unacceptable, as they were definitely in stock when I made my order.
Review with most votes
OH LA LA THEY ARE GOOD
i love wearing denim and its so good that i found chums. they have so great services and quality. another thing i love is the price and range which is good , really good. Read onBy: riley march