All reviews of Chis Heath
Review about: Outandout
Palma rattan set
Negative - Mixed feelings about this company. The product itself is pretty good and the price is reasonable but..
- both boxes arrived and were placed upside down in the garden by the delivery company. The big 'this side up' arrows were clearly visible yet ignored.
- One of the nuts and bolts packets inside the box was open so the bolts were rattling around loose in the box.
- Numerous parts of this set arrived rusty and damaged and the company's response is that I have to wait until June to get the replacement parts.
So as things stand I have paid a large amount of money for an item that has arrived damaged (bent bar, rusty metal parts and damaged rattan weave) and I now am expected to wait another 3 months for the replacement parts.
Unacceptable.
Positive. I left the previous review and the issue has now been sorted so I feel much happier about the customer service thank you. I can't delete the review however so am leaving this one also.