All reviews of Chris Denison
Review about: Omega Breaks
London Theatre Trip and overnight stay
Hard to find any positives
Coach took nearly four and a half hours to pick up in far flung areas before it travelled to London.
I booked months earlier for us as a couple and our daughter who is disabled and vulnerable. Although there were other parties of 3 and 5 who were all seated together we weren’t and couldn’t change so for the terribly long delayed journey we had to sit apart!
Same in hotel she was in another corridor to us! Holiday Inn in Elstree was not ready for our two full coaches despite drivers sending text advising of arrival times. This meant that because of all the scattered pick ups we arrived so very late and were told only 30 mins to get refreshed and out for another two to three hours to travel to London to the theatres. Because there were so many queueing for keys we ourselves were last and only had ten minutes so couldn’t shower or change.
I’ve noticed other reviews mention that omega continually do pick ups around several distant areas so be warned. All in all we were over 12 hours on the coach with on brief comfort break, one 45 min lunch break and the ten minute one we had at the hotel to drop off cases. Over 12 hours! We are young pensioners and still active and working, however many were in their 80’s and it was traumatic for them and they were told they could only use the coach WC in an emergency! However the steps were so steep and the cubicle so tiny none dare try!
Driver was doing his very best but admitted the office who plan these trips don’t realise how far apart the pick ups were which meant they ran very late and he had to try and fit in his hours as otherwise by law he couldn’t drive any more hours.
We all wanted to go home the next day but after 4 hours free time in London ( parked in Park Lane where it’s full of exclusive hotels like the Dorchester so nowhere to go to sit or eat in a normal persons price range!) we then had to do that horrendous trip in reverse the next day. I would NEVER use this firm again because their greed spoiled the whole experience by cramming people who live miles apart onto the one coach. You have been warned.