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Review about: Toolden
Makita battery powered lawnmower
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Christian Moore
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Christian Moore
9 reviews
1 star: Bad
Updated just now
Cheap but, for a reason. There's no one behind the facade.
Was looking at 2 makita models of lawnmower on toolden's website, pushed the button to buy the model I wanted (the bigger model) but had inadvertently put the smaller model in my checkout basket. I realised immediately and sent toolden a message through their messaging portal on their website, advising them of my error and to call me before they dispatch the item. I called the number on their website but it was a bank holiday Monday and understandidly I got a voicemail message to call back during office hours. I called back the following day, around 10am, and got the same message, as I did again later that afternoon. I sent another message through their website, and called twice again, the following day (with the same "call back during office hours" message) and again on the Thursday, until later that day, the 'wrong' mower was delivered.
So the one star rating is fitting for their complete absence of customer service and the fact they lie about having one. Their website even had a banner splashed across the top of the page, stating how they are 'all systems operating' during Covid-19...
They were the cheapest merchant for the mower I could find, and I guess if I hadn't made an error when ordering, I'd be none the wiser and happy with the product and price. But the fact remains, I did order the wrong item, and despite my best efforts to immediately rectify the issue, and continuously for 3 days, without response (and still 10 days later I have yet to receive a response to my messages) tells you all you need to know about the company. Will never use them again, regardless of price.