All reviews of Christian Smith
Review about: Robustsport
Exercise bike purchase
I recently bought an exercise bike from Robustsport but ran into some issues when it started making a really loud squeaking noise not long after I got it in October. I tried reaching out to them several times via email, but unfortunately, the problem wasn't resolved to my satisfaction. After sending about fifteen emails back and forth, they eventually said they'd give me a full refund. However, the email made it seem like they'd only do it if we left a five-star review, which didn't sit right with us as it felt unfair to other potential buyers. It's now 30/1/23 and we still haven't received the promised refund, and the company has stopped responding to us. Because of this disappointing experience, we're now taking steps to get our money back through our bank. In the end, I wouldn't recommend buying from Robustsport because of the dodgy product and poor customer service.