All reviews of Christina Britton
Review about: Fitness Superstore
NordicTrack-E8.2 Elliptical
Never purchase stuff here or you will fix stuff yourself that you did not break.
This is for Fitness Superstore and Nordictrack. I tried to get help with the elliptical trainer I purchased through Fitness. It is Nordictrack-E8.2. It was making a huge metallic squeal that I recorded and sent to them and the tension on level 1 was so high I could not stay on the machine for more than a minute. They basically accused me of not lubing the product which I had! I used an entire packet of grease the day we put it together. Icon UK costumer service wanted me to basically fix it myself. Said I needed to take the side panel off and loosen the belt, said it was part of maintenance. I'm like, on a new machine? Maintenance? You mean you want me to fix it myself after accusing me of not greasing it? Below is the last reply I sent to ICON (note, I have all these emails to prove what I am saying and the video I took.)
Email: "Bad review coming your way. It took me 3 tries to get that bolt loosened on 3 different days so that I could reduce the tension. So is this a joke your manufactures play on your buyers? I have figured out why the squealing is happening, by myself, just like you wanted. The bolt on the left of the wheel continues to self tighten. I keep loosening it and it keeps tightening. IT IS NOT A ... PROBLEM! The machine is LEVEL. I checked with an actual level. So the right side loosens and the left side tightens and I am continuously at the wheel either loosening or tightening. This thing is an absolute piece of junk.