All reviews of Christopher Palmer
Review about: Fhr Parking
Airport parking booking
I recently had a bit of a nightmare with my airport parking booking. I'd sorted out a spot for my upcoming trip, only to get an email three days before my flight saying that the car park was no longer available and my booking was off. This left me in a bit of a pickle trying to find somewhere else to park last minute, and I ended up having to fork out for pricey parking elsewhere. I was pretty miffed at the lack of consideration for my convenience, especially as there were still loads of spaces on the website. The company could've easily sorted out alternative parking for me, but they just decided to cancel my booking with no other options offered. However, I got a call from a representative later on who told me that the cancellation was because the car park operator had gone out of business. FHR, the booking agent, not the car park provider, had loads of cancellations and had sent out a general email before getting in touch with affected customers. They offered to sort out an alternative parking solution, and even cover any extra costs involved. By the time they reached out to me, I'd already made other arrangements, but I did appreciate the effort and service they provided in trying to fix the situation.