All reviews of Claire Tucker
Review about: Geronigo
Land Yachting
AVOID!!!!
We booked a land yachting experience with this company on Greatstone beach in Kent.
We were at the given location 15mins before the allotted time as requested, no sign of anyone. 20mins later, still no sign of anyone so I tried to call Geronigo and was on hold for 15mins before anyone answered the phone (so now 20mins after our "experience" was due to start). We were told they would phone us back - absolutely no one did. At the same time, my husband was trying to phone the third party provider of the experience and finally got through to him, only to be told they hadn't used the beach for 4 years and were now in a small field 6 miles away.
We rushed in the car to the new location and finally got about 1hr 15mins of a 2 hour experience.
The whole reason we booked this was because it was on the beach. I've written to Geronigo and they have failed to respond. They are a complete rip off, they miss-sell their activities, they are next to impossible to get hold of and do not respond as promised.
If it had not been for the fact that we managed to get hold of the third party provider directly we would have missed the whole thing and this company would have £162 of my money for having provided nothing. Thus my advice would be to avoid them.