All reviews of CMJW
Review about: Jollyes
Real old fashioned customer service!!
Old fashioned customer service in a modern world is so much less common these days but today I came across real ‘Customer Service’ in spades.
I visited our local (Dereham) store and was served by ‘Jo’. I had many queries regarding Grain Free dog food. My regular feed is imported from Canada and I’m really keen to change to a more locally sourced item.
I cannot emphasise too highly just how caring and informative this young lady was. Every query was answered and nothing too much trouble. As I left the store with an own product small bag to sample, she was keen to say if there was anything else I thought of that she hadn’t answered - then a quick question via their website should produce a reply.
Back home and there was one question left unanswered when comparing my old and the new bag of feed. Quick email to ‘Contact Us’ on the website and ‘Mark’ was back with a response within just two minutes (yes! TWO minutes).
I call that pretty amazing and really old fashioned Good Customer Service.
We'll done Jollyes!!
Bridgwater store assistant did not know if points could be redeemed against goods bought in store.Also needed training on products and their differences.