Jollyes Reviews

: 26
96% Would buy here again

Most relevant positive review

  2024-05-31
Cat food for a fussy eater
I went to the shop not long ago and I was really impressed by how helpful one of the staff member...Read on
Joel

Review with most votes

  2019-11-08
Dog biscuits and wild bird foo
Always shop at Jollies, as the staff are very friendly. Always see the same face, this lovely man...Read on
Gillian Matthews

Reviews (26)

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    Real old fashioned customer service!!

    Old fashioned customer service in a modern world is so much less common these days but today I came across real ‘Customer Service’ in spades.
    I visited our local (Dereham) store and was served by ‘Jo’. I had many queries regarding Grain Free dog food. My regular feed is imported from Canada and I’m really keen to change to a more locally sourced item.
    I cannot emphasise too highly just how caring and informative this young lady was. Every query was answered and nothing too much trouble. As I left the store with an own product small bag to sample, she was keen to say if there was anything else I thought of that she hadn’t answered - then a quick question via their website should produce a reply.
    Back home and there was one question left unanswered when comparing my old and the new bag of feed. Quick email to ‘Contact Us’ on the website and ‘Mark’ was back with a response within just two minutes (yes! TWO minutes).
    I call that pretty amazing and really old fashioned Good Customer Service.
    We'll done Jollyes!!

    Bridgwater store assistant did not know if points could be redeemed against goods bought in store.Also needed training on products and their differences.


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    Pet supplies

    I went to the pet store recently to pick up some supplies for my furry friends. The selection was pretty good and the prices were reasonable. However, I was a bit concerned about how they were handling personal information. While I was waiting in line, I heard the staff asking every customer for their personal details like their name, postcode, and address. It made me uncomfortable that they were just saying all this out loud. When it was my turn, I made sure to speak quietly, but even then, they repeated my address for everyone to hear. It really made me question whether they take data security seriously. With identity theft and cyber crimes being so common these days, it's not on to be so careless with sensitive information.


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    Dog accessories and pet food

    I popped into that shop the other day to get some bits and bobs for my dog, like accessories and food. Let me tell you, the staff there were so friendly and knew their stuff when it came to the things they had in store. They really took the time to hear what I needed and gave me some good advice on the different choices they had. I was really impressed by how they went the extra mile to make sure I got just what I was looking for. The things I got were top-notch, and my dog was over the moon with them. All in all, it was a great shopping trip, all thanks to those helpful staff members.


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    Dog food and toys

    I went to the shop the other day and honestly, I was a bit let down by how I was ignored when I walked in. Normally, the staff there are super nice and give me a good welcome, but this time they seemed like they couldn't care less. The person serving me didn't really help much and didn't seem bothered about assisting me. That said, I was happy that in the end they did give me a discount on what I bought and even chucked in a voucher for next time. But even with that, I left feeling like they didn't really appreciate me as a customer.


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    Cat food for a fussy eater

    I went to the shop not long ago and I was really impressed by how helpful one of the staff members was. The young lady who helped me really went out of her way to assist me in finding the perfect cat food for my very fussy feline. She knew all about the various protein levels and other bits and bobs in the products, making sure I picked the right one for my pet. Thanks to her suggestion, my cat really enjoyed the new food, so I'll definitely be going back to get more in the future.


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    Pet supplies purchase

    The customer service at this store is outstanding, with friendly staff who really know their stuff and are always happy to help with anything pet-related. Whether it's suggesting the ideal food for your beloved pet or offering tips on training, the staff are always eager to lend a hand. I've made use of the vet services, grooming facilities, and had chats with the staff in-store, and every interaction has been top quality. I can honestly say I've never been let down by the level of care and attention my pet has received at this store.


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    Pet supplies

    I had a great time at this lovely shop thanks to Charlie, a really helpful member of staff. They had a wide variety of products for all kinds of pets, which was impressive. The store was organised well and very clean, so it was easy to find everything I needed for my furry little friend. I was really impressed by the staff's knowledge and how friendly they were, which made my shopping trip relaxed and enjoyable. I would definitely suggest this pet store to any pet owners looking for top-notch products and great service.


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    Pet supplies

    I recently visited Jollyes as a customer, and I have to say, I was really impressed with the service I received. The staff there were so knowledgeable and helpful, which made my shopping trip really easy and enjoyable. They knew the answers to all my questions and gave me some great advice on the best products for my pet. The prices were fair too, so I felt like I got good value for my money. Overall, I would definitely recommend Jollyes to anyone in need of quality pet supplies.


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    New puppy supplies

    I went to the shop the other day to get some things for my new puppy, and I must say, the person helping me was absolutely brilliant. He knew his stuff and went out of his way to make sure I got the right things and didn't waste my money on anything I didn't need. I really valued his patience and knowledge in helping me pick everything out. Because of the amazing service I got, I'm definitely going to keep going back to that shop for all my pet stuff from now on.


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    Pet supplies

    I went to the Thetford branch to grab some pet supplies and I must say, it was a fantastic experience. The staff there were so friendly and welcoming, and they were more than happy to assist me in finding what I needed. They answered all my questions without any trouble, which made the whole thing really straightforward and pleasant. After leaving the store, I felt happy with my purchase and thankful for the great customer service I received.


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    Bird cage and accessories

    I went into this shop looking for a new bird cage and some accessories, and I must say I had a fantastic experience! The staff were so helpful and really knew what they were talking about. I got everything I wanted and more with no trouble at all. I will definitely be returning for all my pet shopping in the future!


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    Dog toys and vaccinations

    I popped down to the pet shop to pick up some toys for my new puppy, and I have to say, the staff there were so helpful! They gave me loads of advice about vaccinations and other important puppy stuff. Plus, the prices were really reasonable, so I'm excited to bring my furry friend back there tomorrow!


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    Dog food and toys

    Don't let the nice staff fool you, they may seem helpful but the store doesn't offer anything special or unique. The prices are fair, but that's pretty much the only good thing about it. Despite calling itself 'clean', there was still a bit of a weird smell in the store. All in all, a bit of a letdown.


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    Alternative pet food

    I popped into the shop hoping to grab a particular pet food, but it turned out they'd run out of stock. The store assistant was really kind and suggested a different option, even taking the time to chat about the pros of each choice. I liked that they weren't pushy and seemed to genuinely want to help me find the best product for my furry friend.


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    Dog toys

    I went to this pet shop the other day and picked up some really cool dog toys. There was a bloke there, let's just call him Bob, who was great and helped me choose the best toys for my dog. He was really friendly and knew his stuff. He even mentioned another store near my place where I can find more cool stuff for my dog. How cool is that, right?! 😁


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    Kitten food and assistance purchasing

    The people working in this shop were so nice and helpful. They took the time to go through all the different foods for our new kitten, which I really appreciated. Plus, they even helped me carry my shopping to my car. I was really impressed by how much they knew and how friendly they were.


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    Pet supplies shopping

    My trip to the store was fantastic! It was really spacious, clean, and bright, which made it a lovely place to shop. I managed to get everything I needed for my pet, and even picked up a few extra bits that caught my attention. The staff member who helped me was so friendly and helpful, giving me all the info I needed about the products I was looking at. All in all, a really great shopping trip.


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    Pet supplies

    I can't fault this place at all! The staff at this pet store in Thetford are absolutely fantastic. They're always willing to go the extra mile to help with any questions and assist with whatever you need. The prices are great and they have a top-notch selection of products. I never have any trouble finding everything I need here.


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    Hamster cage purchase

    I bought a hamster cage from the shop the other day, and when I got it back home, I realised that one of the tubes was broken. I was pretty gutted as I was excited to set it up for my little pet. But when I took it back to the store, the staff were really nice and helpful. They quickly swapped out the broken part without any trouble. I was really impressed with how they dealt with the problem and sorted it out without any fuss.


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