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Review about: BillyOh
Billy Oh 10x8 reversed apex shed
I ordered a 10 x 8 reversed apex shed and it was delivered in an acceptable time, all ok I thought but when I came to build it there were no instructions for it, I found some online and started to build, we got no further than the floor because 2 of the panels were bigger than the other 4, they should have been 1.199m and they were 1.24m, the walls were not going to sit flush, a quick call to the customer help desk in the Philippines and I was instructed not to continue and they would let me know what to do. A couple of days later and they told me they would have to deliver me 2 new panels and collect the old ones so I dismantled the floor and waited another week for the new panels to arrive. I got my tape measure out just to double check that they had delivered the correct one only to find out these are also 1.24m, another email to the customer help desk complete with photos showing the panels with a tape measure attached to find out if I am missing something to get the standard “we will come back to you within 48 hrs”, I emailed back asking to speak with a member of staff rather than someone from the Philippines only to receive an email from Amanda who turns out to be based in the Philippines asking me to send them photos. Again I email back demanding an actual phone call, I want to talk about my shed problems with someone that can deal with it, I finally get a phone call the next day from Amanda who when asked, tells me they are based in the Philippines, we discussed the photos and the measurements and they agree they are not the correct sizes and will arrange to replace them. I have told them that this is not acceptable, I have been trying to build this shed for over 4 weeks and have now told them to come and collect it and refund me the money. They said they will come back to me next week. Having seen the panels they don’t look like the photos on the website and some had holes in them. I had wished for better results but so far a very very poor service from this company, customer service is disappointing and owners seem reluctant to try and resolve any issues themselves
Update: they will not call to discuss it, they send emails trying to replace the parts that they have already sent incorrectly twice, save your money and go elsewhereWe have experienced the same issues too. Appalling customer service. We are still trying to get a partial refund.
had the same with a bike shed, had to make so many amendments my wife said i should have just built it myself.
We have had exactly the same problems. I definitely would not reccomend this firm.