All reviews of Daniel Graham
Review about: Beer52
Beer Subscription
Shocking customer service. Avoid avoid avoid!
Delivered a box outside of my house, without permission, while I was away on holiday. Didn't leave box with a neighbor or take back to deport like most delivery companies would do, just left on the door step. This lead to it being severely damaged in the sun during a heatwave and then the subsequent rain. Expected this to be a simple issue to resolve on my return home, however Beer52 took no responsibility for this, and blamed me for not contacting them to tell them I would be away. No notice of this requirement is given when signing up or on the website at the moment. I never gave permission for a delivery to be left outside my house but apparently they consider this acceptable practice and any damage from the second it reaches your doorstep is your fault.
Customer service also very slow. Takes at least 4 days per reply to an email and answers change depending on who their end replies. At one stage I was told they would replace my box and then on asking how to arrange it that offer was swiftly changed and withdrawn.
If you sign up beware that if something goes wrong, they will blame you and not actually sort out the problem. Very disappointing as could potentially have been a long term enjoyable subscription. I don't usually leave bad reviews online, but genuinely shocked at how bad this customer service response was! In summary - avoid avoid avoid!!!!!