All reviews of Danielle Takahashi
Review about: Koi Footwear
Platform Mary Janes
HORRIBLE customer service. Shoes didn't fit so I mailed them back, following the instructions on THEIR WEBSITE. I emailed after a couple of weeks and still hadn't received the refund. They asked for shipping receipt. I sent them confirmation it was delivered. They told me to wait 16 days. Still nothing. I had to email again and got the same copy and paste response to send the shipping receipt which I already had. Sent it again. Same response. Clearly they were not actually reading my emails. I had sent them the delivery confirmation FOUR TIMES at this point and still no refund. I had to comment on their Instagram and DM them to finally get a response. At this point I wasted $27 in shipping and they won't refund any of the shipping. Huge waste of time, money, and extremely frustrating.