All reviews of Darren Walker
Review about: Handtec
Dishonest and not a trustworthy company!
I posted my immaculate Apple iPhone 11 Pro Max 256GB to them in March (the trade-in value was £700+). I'd had the device 7 months and it was completely unlocked. After waiting for a few days, I had received an email from them with a revised offer of £100. This was apparently because it was not unlocked, and I'd had the device less than 6 months on contract from my network provider. The email received is also aggressive, which states they will pay you the revised offer and some waffle about a debt collection agency. I've worked in mobile phones since 2006, and know my stuff. I rang the customer services department to request my handset back to be told I'll be charged £30 for the privilege (I also spent £15 with Royal Mail Special Delivery to send it to them as well). I requested my phone worth £1200 brand new back off them, and once I received it back (luckily) traded it in with another company (getting my full amount and a better customer experience). After weeks of feeling utterly ripped off, I thought come back here to warn people not to sell to this company. Thanks for nothing and you're welcome Handtec :)
Yeah, they kept my phone & denied the received it but Royal Mail proved they received it. They sent me a used pregnancy test, unhygienic & disgusting.