All reviews of Dave Lloyd
Review about: Prestigia
Unfulfilled hotel booking
I recently had a really frustrating experience with my hotel booking through an online platform. Basically, I booked and paid for a hotel in advance, only to get there and find out that the hotel had no record of my reservation. I had to contact customer service and they told me I was chosen for "additional security checks" and that they had sent me an email, which I found in my spam folder. Sorting out the reservation mess while at the hotel reception was extremely stressful, especially since it was fully booked in May. All they could offer was a refund, which didn't help me since I had to quickly find and pay for another place to stay, costing me more money. Also, the refund they promised took 15 days instead of the 7-10 working days they first told me. The company's communication was pretty unclear and unhelpful, so I was left in a tricky situation.