All reviews of Dave Marsh
Review about: Travis Perkins
Supply of timber
Manager on way home while customers still waiting
Travis Perkins - West Wickham
I placed and paid for a simple order on the web on Thursday
Instant response - the branch will contact you to arrange delivery - They didn’t
Monday morning I called the branch to arrange delivery - agreed for Wednesday
Wednesday - no delivery - rang branch - sorry your order was put in the wrong tray
Branch stated they will deliver tomorrow - they didn’t
Thursday - call branch - sorry out of stock and had to get it from another branch
Why was that not evident a week ago
Asked to speak to manager - 15:57 hrs - “he finishes at 16:00 - he’s gone home….
I’m still waiting for the delivery - I’ve had bribery of free goods not to publish this
Customer services were very polite and sympathetic - but no improvement on delivery - or response from a senior manager
If you want a merchant that provides excellent service - don’t use Travis Perkins at West Wickham - the management are not interested as they are clock watching