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Review about: Sunweb Ski
La Plagne Ski Holiday
We booked as a group of four with Sunweb in November '22 through a friend's recommendation. We returned from La Plagne in January '23, having been in touch with the local Sunweb rep there. I will keep this as factual as possible, but subjectively this was the worst package holiday I have ever experienced. We sent in a formal complaint 13 days ago through the appropriate channels, but have not received a response. I called to confirm Sunweb had received it, and was told they would respond in 3 working days. They have not. Below is a condensed version of our complaint letter.
1. Avoidable pool closure with health impacts, and unsafe opening.
Myself and my partner have chronic knee injuries and so the use of some way to apply heat to our joints is very important. I also have a medical condition for which I take tablets and injections. In order to ski with minimal pain, I need ice, heat and rehab movement - the pool and sauna are essential for this. I explained this all to Sunweb in December 2022 via email. We would have accepted Sunweb's offer then of a 10% discount, or to change location, but we received an email from Sunweb about a day after we inquired re the pool closure, saying that it would be open again on the 15th January. We trusted this promise and did not change accommodation.
We arrived at 7pm on 15th January and our hotel (Maeva) staff informed us that the pool had not been opened, although they had been told it would be. On the 16th of January, we were informed by the staff that it would be opened either that day or the day after (17th January). Staff quietly told us that they had been waiting for the pool to open since the 18th December.
The pool eventually opened, after we checked every day, on 19th January, from 4.30pm. However, the gate to the pool itself locked behind the first few guests to get into the pool, leaving them stuck in lukewarm water and unable to get out for about 30 minutes. Eventually these guests had to prop a chair up against a fence to get out of the pool area. This was a huge safety hazard considering it is an outdoor pool and the people trapped were only in barely warm water. The gate to the pool was only fixed at about 6pm, the pool is supposed to close at 7pm. Additionally, only one sauna room of two was open, cramming about eight to ten people into a box of about 5 square feet.
2. No keys for our friend's room
We had a major issue halfway through the trip, with two of our party who had booked separately with Sunweb. There were no keys in the packet when they arrived at 1am on a Wednesday. They woke us all up and we were preparing the room to squeeze six people into the four-person studio we were in (two people sleeping on the floor) before I was able to get through to someone from Maeva (by accident because someone happened to be holding the phone). If we had not been there, they would not have had a place to sleep, and Maeva reception was closed all day on Wednesday. The next day, they were offered frankly insulting compensation for their experience, in the form of free towels. They would not have been able to pick the towels up anyway because, as I said, reception is always closed all day on Wednesdays.
3. Extremely late and unsafe transfer to airport
Our transfer back to Geneva Airport was 1h 45min late. It was supposed to arrive at 10.10am. At 10.30am with no transport appearing, we called Ski Lifts directly (as instructed by the Sunweb voucher) who began to try and track down the driver with little success. At 11.10am, one hour past the time we should have departed, we were finally told they could not contact the driver and Ski Lifts unhelpfully advised us to try and find our own taxi to the airport! Baffled, we explained we did not know taxi services in the area at all, and Ski Lifts reluctantly said they would try to find another driver. When we asked why our driver was late, they did not have an answer. At 11.20am, the driver himself contacted us and promised he would be there in 5 minutes. He eventually arrived at 11.35am, and we left La Plagne after a miscommunication about another pickup, at 11.55am. The driver eventually, after a lot of blustering and avoidance, admitted he was 1h 45min late because he had overslept, due to previously working a 23h shift, and he was also on significant painkillers due to an injury. We spotted he got caught by at least 2 speed cameras, and was driving at 110mph on the clock.
The way Sunweb, Maeva and Ski Lifts have dealt with the above problems has been hugely unprofessional, dismissive and frankly rude. The Sunweb rep told us they had agreed to a 10% discount for the pool issue alone - considering we had tried to avoid this exact issue weeks prior, this was hugely upsetting and insulting.
We have asked for appropriate compensation. Our hope is that getting it will be the one good experience we can say we had with Sunweb.Review about: Marisota
Outstanding
Very nice clothes and the delivery thing is good with them. i am almost fed up with the late deliveries and all other stuff However here i receive my order on time without any hassle.
Review about: Promod
cute dresses
i a very surprised that i never disappoint with the promod. every time i order something, i am hundred percent sure that it will be good. the standard they set is high.
apart from that, there are so many cute dresses!!! i like to buy my clothes from here as they offer designs