Sunweb Ski47 reviews
This score is based on 47 genuine reviews submitted via BritainReviews since 2018.
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check exactly what’s included before you book.
Gloves, coffee and a surprise
Snow melting off my gloves and a steaming mug in my hands, I realised the fuss of booking had been smaller than I'd feared. I went for the ski‑pass‑and‑kit deal, and using the borrowed boots and skis felt surprisingly solid. Boots weren't brand new, but they hugged my feet and the skis tracked well on piste. Ski‑school fees are set by ESF — same as everywhere in that resort — so don't expect discounts there. The transfer, though, stung a bit on the wallet, and you have to factor in airline baggage rules; our pair of boards had to be jiggled into allowances, which is annoying. Sharing a minibus meant an extra stop or two. Booking extras online was fiddly, I admit — I clicked wrong a couple of times — but getting it fixed was painless and free, which I appreciated. I've used other tour operators where corrections cost a fortune, so that was a relief. All in all, glad it worked out. Would I do it again? Probably, yes.
Not worth the fuss
reception were mostly indifferent, with maybe two staff who smiled and helped, which was odd and surprising. Food was consistently poor, like basic canteen food, limited choices and little notice about what you’d get each day. Room was fine for sleeping but it wasn’t cleaned properly during the week; towels not replaced unless you paid, bins emptied only, hairdryers listed on the website — there are three in the hotel and they were never available. The sauna breaking halfway through use felt typical of a hotel with patchy maintenance; they suggested rebooking rather than fixing it. Transfer arrangements were awkward: we’d paid for a later flight to squeeze in another day of skiing and paid for gear, but the coach left at midday because others needed earlier departures, so we spent hours at the airport. One small redeeming thing: the views from the dining area are decent, caught me off guard.
Smooth-ish booking
Arrived well, booking was a breeze, though emails took slightly longer again.
Wasn't sure, but impressed
I was sceptical, had doubts — few hiccups, but overall still pleased.
Saved my back
Good overall, would use again — needed help with a bad back on short notice, few hiccups
Slightly clumsy but useful
Worked okay overall, a bit clunky though — needed after moving, honestly
That little phone call
I knew I was happy when they rang back and sorted the lift pass — no faff, what I needed
Back for more
Really good. I book holidays with them every year; mostly smooth, few hiccups but worth it.
Liked the site, wary about hidden costs
Needed a transfer for a move, liked the site but feared hidden fees; paid extra at checkout, it's useful though, mixed feelings.
Handy local flights
Pretty happy overall — good value and decent holiday choices. Flying from my local airport was handy, though finding add-ons was a bit fiddly, really.
Saved a fortune
Money left in my ski fund — that's my verdict. Booked lift passes for weekend family trips. Easy site, support helped once after a slow reply.
Gondola epiphany
Halfway down the gondola I realised they'd nailed it — after a nightmare DIY booking last year we really needed this calm, pain-free week.
Eased my doubts
A bit sceptical at first — bookings can be a faff — but when lift pass and ski hire arrived sorted in one go I relaxed. Nice and simple, would recommend
Left in limbo
Felt pretty let down — they kept vouchers instead of cash during lockdown, which isn't helpful when you're skipping meals. Product itself worked fine, but the refund stance is annoying; done with them.
Left a bit hanging
Booked a trip, they cancelled it and stalled on refunds — proper awkward. Customer service was slow, though one agent actually helped. I'd tell mates to check refund policy first.
Nearly saved our holiday
Booked on a whim because my back was killing me after moving house; the skis felt stable, transfers were easier than expected, and I actually relaxed — nice surprise.
Not bad, but a small snag
I spotted this site after a mate tipped me off. Booking was dead easy and the support replies were quick, so happy with that. Shame you can't filter out places that don't include linen/towels though, we really don't want to lug stuff.
That holiday that turned into a late-night saga
travel docs for one booking were missing. More calls. “Sorted” they said, and I got told they’d sent them manually. Clear enough, or so I thought. We landed in Geneva at 21:30 and discovered transfers had only been arranged for six people; the other four were left waiting while the contracted transfer company tried to fix it. Result: ETA went from 22:30 to 02:30. We arrived to closed reception, and despite confirming with their rep earlier that ski passes could be left in reception if we arrived late, nothing was there and the first night we all ended up crammed into one room because nothing else was open. Super glamorous, not.
A small bright spot: the hotel staff were actually lovely once they opened — they sorted bedding and made us tea at stupid o’clock, so credit where it’s due. But since Tuesday (we arrived Sunday) Sunweb have been silent on their mistakes. Overall, they took the money, outsourced everything and washed their hands. If you’re thinking of booking a big group with them, reconsider — I lost patience, and my back did too.Lead-name headache
they still refuse a cash refund and that feels wrong, legally and practically.
About Sunweb Ski
Do you already dream of your first or next visit to white mountain tops covered with snow? There are many companies that you can book a ski trip or winter holiday at. But which one of them is the best? One of the companies that might provide your perfect winter holiday is Subweb Ski. But what can you expect from their holidays? At what locations can you find their hotels? What kind of après ski facilities will they offer? How accessible will their booking service on their website be? And what kind of customer service can you expect when you need them to solve a problem or complaint? The best answers to these questions are provided by winter sport lovers that have already stayed at Subweb Ski before. Read their reviews and let their opinions, experiences, comments, compliments, ratings, complaints and other remarks help you decide if Subweb Ski might be the right holiday provider for you.
About Subweb Ski
Subweb Ski is a winter holiday company. They are part of Sunweb Holidays, one of the largest providers of skiing holidays in Europe. They offer holidays in the Alps of France and Austria, but they also offer resorts in Andorra, Italy and Switzerland. Each of the resorts has some special secrets. Examples of these secrets are small hotels and chalets located in, as they say, magical places close to ski lift. But their secrets are also comfy rooms with authentic interiors and personal service. All their holiday bookings include a ski lift pass that is valid for six days. Their Excellent holidays, on the other hand, provide you with a luxurious escape in the mountains. You can enjoy spa treatments at their wellness centres and taste their local cuisine. You can choose between a hotel, chalet and apartment. Their best rated hotels can be found in their Selections hotels. These kind of stays include breakfast and dinner, but also wellness sessions. And their themed holidays include Easter holidays, Christmas holidays and Wellness retreats, but also family holidays, Italian Alps holidays, ski guarantee holidays, flights + transfer arrangements, short ski breaks, family holidays and après ski holidays. And its possible to make an early booking for a discounted price.
Services of Subweb Ski
On their website, you can find a booking screen where you can select your type of holiday and personal details. You can choose one of the options they provide. They have a lowest price guarantee: If you find the same holiday for a cheaper price at some other company, Sunweb will give a 20% discount per person. And if you need any help, you can call or mail their customer service department.
Complaints, Compliments and Tips for Subweb Ski
So what do you think of the ski holidays and winter holidays offered by Sunweb Ski? What was your stay like? Was the chalet or hotel really as close to the ski lift and ski trail as promised? And what do you think of Subweb Ski’s customer service? Write a review and tell us all about it.
Is Sunweb Ski the best place to book a winter holiday? Read customer reviews about their family ski holidays, spa wellness retreats and apres ski
Details
Contact Information
83 Victoria Street
London
United Kingdom
Categories Sunweb Ski
Holidays and Trips | Winter Sports and Active Reviews & Experiences
Page Statistics
Last update: April 2026
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Review with most votes
Trip to Tignes
Had a lovely time, hadn't been in a while and the customer service lot made it very smooth. Had a few issues with airport pickup and the booking of some extras at the resort but... Read onBy: Alex W