Sunweb Ski42 reviews
This score is based on 42 genuine reviews submitted via BritainReviews since 2018.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Saved my back
Good overall, would use again — needed help with a bad back on short notice, few hiccups
Slightly clumsy but useful
Worked okay overall, a bit clunky though — needed after moving, honestly
That little phone call
I knew I was happy when they rang back and sorted the lift pass — no faff, what I needed
Back for more
Really good. I book holidays with them every year; mostly smooth, few hiccups but worth it.
Liked the site, wary about hidden costs
Needed a transfer for a move, liked the site but feared hidden fees; paid extra at checkout, it's useful though, mixed feelings.
Handy local flights
Pretty happy overall — good value and decent holiday choices. Flying from my local airport was handy, though finding add-ons was a bit fiddly, really.
Saved a fortune
Money left in my ski fund — that's my verdict. Booked lift passes for weekend family trips. Easy site, support helped once after a slow reply.
Gondola epiphany
Halfway down the gondola I realised they'd nailed it — after a nightmare DIY booking last year we really needed this calm, pain-free week.
Eased my doubts
A bit sceptical at first — bookings can be a faff — but when lift pass and ski hire arrived sorted in one go I relaxed. Nice and simple, would recommend
Left in limbo
Felt pretty let down — they kept vouchers instead of cash during lockdown, which isn't helpful when you're skipping meals. Product itself worked fine, but the refund stance is annoying; done with them.
Left a bit hanging
Booked a trip, they cancelled it and stalled on refunds — proper awkward. Customer service was slow, though one agent actually helped. I'd tell mates to check refund policy first.
Nearly saved our holiday
Booked on a whim because my back was killing me after moving house; the skis felt stable, transfers were easier than expected, and I actually relaxed — nice surprise.
Not bad, but a small snag
I spotted this site after a mate tipped me off. Booking was dead easy and the support replies were quick, so happy with that. Shame you can't filter out places that don't include linen/towels though, we really don't want to lug stuff.
That holiday that turned into a late-night saga
travel docs for one booking were missing. More calls. “Sorted” they said, and I got told they’d sent them manually. Clear enough, or so I thought. We landed in Geneva at 21:30 and discovered transfers had only been arranged for six people; the other four were left waiting while the contracted transfer company tried to fix it. Result: ETA went from 22:30 to 02:30. We arrived to closed reception, and despite confirming with their rep earlier that ski passes could be left in reception if we arrived late, nothing was there and the first night we all ended up crammed into one room because nothing else was open. Super glamorous, not.
A small bright spot: the hotel staff were actually lovely once they opened — they sorted bedding and made us tea at stupid o’clock, so credit where it’s due. But since Tuesday (we arrived Sunday) Sunweb have been silent on their mistakes. Overall, they took the money, outsourced everything and washed their hands. If you’re thinking of booking a big group with them, reconsider — I lost patience, and my back did too.Lead-name headache
they still refuse a cash refund and that feels wrong, legally and practically.
Easy Ski Holiday
I had an amazing time on my ski holiday with my family! The apartment was really spacious and had everything we needed. It was conveniently close to the ski hire shops, restaurants, and all that. The reps were really great too, they gave us our ski passes and it was really straightforward. I definitely want to book again next year, you know.
Ski holiday package with included ski passes, ski equipment hire, and 23kg baggage allowance.
I recently sorted out a ski holiday deal which included ski passes, ski gear hire, and a decent 23kg baggage allowance, and my overall experience with this company was pretty good. Having everything bundled together in one go made the booking process super easy and simple. But, I found it a bit annoying that there wasn't much leeway when it came to checking in once I reached my place. I'd had a long journey to Luton airport, then had to endure a lengthy transfer to the apartment, only to discover that the reception was shut until late afternoon. That meant I had to hang around for hours before I could check-in, which was a bit of a pain. It definitely took the gloss off an otherwise fun experience.
Amazing ski holiday package
I had an amazing time on my ski holiday! The hotel was really nice, and they had our lift passes ready as soon as we arrived. They also took care of all our ski equipment hire. Booking was really straightforward and they gave us all the necessary information. I will definitely be booking with them again!
Snowboarding holiday to Austria solo
I recently went snowboarding on my own in Austria and Sun Web made the whole experience really straightforward. The communication was brilliant and their app was so handy, giving me all the info I needed. And to top it off, the ski pass was actually free! I had such a great time that I would definitely recommend Sun Web based on my fantastic experience.
Last-minute family ski holiday to Flaine, France
We decided to have a last-minute family ski trip to Flaine, France just a week before we were due to leave. Our package didn't include transfers because we booked so late, but we managed to easily organise private transfers online. The place we stayed at, Les Terrasses d'Eos, was brilliant. The kids loved the outdoor heated pool and the fresh bakery deliveries every morning. It was a shame that we couldn't do ski in/ski out due to a lift closure, but they provided extra ski buses to make up for it. Getting our ski and snowboard gear was quick and easy, and picking up lift passes at Grand Platiers Station was a breeze. Our flights with Jet 2 from Leeds/Bradford to Geneva went really well with no problems at all. The Sunweb representative got in touch with us on WhatsApp to check everything was going smoothly and were always quick to respond to any queries we had. Overall, it was a fantastic trip and we wouldn't think twice about booking with them again.
About Sunweb Ski
Do you already dream of your first or next visit to white mountain tops covered with snow? There are many companies that you can book a ski trip or winter holiday at. But which one of them is the best? One of the companies that might provide your perfect winter holiday is Subweb Ski. But what can you expect from their holidays? At what locations can you find their hotels? What kind of après ski facilities will they offer? How accessible will their booking service on their website be? And what kind of customer service can you expect when you need them to solve a problem or complaint? The best answers to these questions are provided by winter sport lovers that have already stayed at Subweb Ski before. Read their reviews and let their opinions, experiences, comments, compliments, ratings, complaints and other remarks help you decide if Subweb Ski might be the right holiday provider for you.
About Subweb Ski
Subweb Ski is a winter holiday company. They are part of Sunweb Holidays, one of the largest providers of skiing holidays in Europe. They offer holidays in the Alps of France and Austria, but they also offer resorts in Andorra, Italy and Switzerland. Each of the resorts has some special secrets. Examples of these secrets are small hotels and chalets located in, as they say, magical places close to ski lift. But their secrets are also comfy rooms with authentic interiors and personal service. All their holiday bookings include a ski lift pass that is valid for six days. Their Excellent holidays, on the other hand, provide you with a luxurious escape in the mountains. You can enjoy spa treatments at their wellness centres and taste their local cuisine. You can choose between a hotel, chalet and apartment. Their best rated hotels can be found in their Selections hotels. These kind of stays include breakfast and dinner, but also wellness sessions. And their themed holidays include Easter holidays, Christmas holidays and Wellness retreats, but also family holidays, Italian Alps holidays, ski guarantee holidays, flights + transfer arrangements, short ski breaks, family holidays and après ski holidays. And its possible to make an early booking for a discounted price.
Services of Subweb Ski
On their website, you can find a booking screen where you can select your type of holiday and personal details. You can choose one of the options they provide. They have a lowest price guarantee: If you find the same holiday for a cheaper price at some other company, Sunweb will give a 20% discount per person. And if you need any help, you can call or mail their customer service department.
Complaints, Compliments and Tips for Subweb Ski
So what do you think of the ski holidays and winter holidays offered by Sunweb Ski? What was your stay like? Was the chalet or hotel really as close to the ski lift and ski trail as promised? And what do you think of Subweb Ski’s customer service? Write a review and tell us all about it.
Is Sunweb Ski the best place to book a winter holiday? Read customer reviews about their family ski holidays, spa wellness retreats and apres ski
Bonus!
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Contact Information
83 Victoria Street
London
United Kingdom
Categories Sunweb Ski
Holidays and Trips | Winter Sports and Active Reviews & Experiences
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Last update: December 2025
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Review with most votes
Trip to Tignes
Had a lovely time, hadn't been in a while and the customer service lot made it very smooth. Had a few issues with airport pickup and the booking of some extras at the resort but... Read onBy: Alex W