Sunweb Ski Reviews

: 27

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74% Would buy here again

Most relevant positive review

  2024-06-01
Easy Ski Holiday
I had an amazing time on my ski holiday with my family! The apartment was really spacious and had...Read on
C. Richardson

Most relevant negative review

  2024-02-29
Ski holiday accommodation revi
The ski holiday accommodation we booked turned out to be quite disappointing. Firstly, soap was m...Read on
Jim

Review with most votes

  2018-03-03
Trip to Tignes
Had a lovely time, hadn't been in a while and the customer service lot made it very smooth. Had a...Read on
Alex W

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    Easy Ski Holiday

    I had an amazing time on my ski holiday with my family! The apartment was really spacious and had everything we needed. It was conveniently close to the ski hire shops, restaurants, and all that. The reps were really great too, they gave us our ski passes and it was really straightforward. I definitely want to book again next year, you know.


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    Ski holiday package with included ski passes, ski equipment hire, and 23kg baggage allowance.

    I recently sorted out a ski holiday deal which included ski passes, ski gear hire, and a decent 23kg baggage allowance, and my overall experience with this company was pretty good. Having everything bundled together in one go made the booking process super easy and simple. But, I found it a bit annoying that there wasn't much leeway when it came to checking in once I reached my place. I'd had a long journey to Luton airport, then had to endure a lengthy transfer to the apartment, only to discover that the reception was shut until late afternoon. That meant I had to hang around for hours before I could check-in, which was a bit of a pain. It definitely took the gloss off an otherwise fun experience.


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    Amazing ski holiday package

    I had an amazing time on my ski holiday! The hotel was really nice, and they had our lift passes ready as soon as we arrived. They also took care of all our ski equipment hire. Booking was really straightforward and they gave us all the necessary information. I will definitely be booking with them again!


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    Snowboarding holiday to Austria solo

    I recently went snowboarding on my own in Austria and Sun Web made the whole experience really straightforward. The communication was brilliant and their app was so handy, giving me all the info I needed. And to top it off, the ski pass was actually free! I had such a great time that I would definitely recommend Sun Web based on my fantastic experience.


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    Last-minute family ski holiday to Flaine, France

    We decided to have a last-minute family ski trip to Flaine, France just a week before we were due to leave. Our package didn't include transfers because we booked so late, but we managed to easily organise private transfers online. The place we stayed at, Les Terrasses d'Eos, was brilliant. The kids loved the outdoor heated pool and the fresh bakery deliveries every morning. It was a shame that we couldn't do ski in/ski out due to a lift closure, but they provided extra ski buses to make up for it. Getting our ski and snowboard gear was quick and easy, and picking up lift passes at Grand Platiers Station was a breeze. Our flights with Jet 2 from Leeds/Bradford to Geneva went really well with no problems at all. The Sunweb representative got in touch with us on WhatsApp to check everything was going smoothly and were always quick to respond to any queries we had. Overall, it was a fantastic trip and we wouldn't think twice about booking with them again.


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    Ski holiday booking experience

    The whole booking process went really smoothly, sorting out our flights, transfers, and even getting into our accommodation late at night. Our place to stay was right in the town centre, which was super handy for reaching all the things we wanted - like getting fresh pastries in the morning or heading out to bars and restaurants at night. Plus, it was great having ski shops and the ski bus close by. We thought about walking up to Super Chatel, but actually found better skiing up the valley, so we just caught the bus every day. And when we got to our accommodation, we were pleasantly surprised - it was bigger than we thought, really clean, and had everything we needed. I wasn't sure about the value of a cheaper ski holiday, but it turned out to be even better than I expected in every way.


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    Ski holiday package at a hotel in Flachau

    I have to say, I was pleasantly surprised when I decided to book my ski holiday with this company. I hadn't heard of them before, but they really impressed me. They had packages available at the hotel I wanted in Flachau, and when there was a problem with my booking, they resolved it quickly and efficiently without any hassle. I have to admit, I was really impressed. I give them full marks all around, and I'll definitely be using them again in the future.


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    Ski holiday booking

    I had a really bad experience booking a skiing holiday recently. It was my second time using this service, and it didn't meet my expectations at all. Everything was going well until the very last day of our trip, when we were suddenly made to leave our hotel at 9 am, even though our transfer wasn't until 4 pm. I couldn't even get in touch with anyone from the company - none of the numbers worked and the emergency line was useless. They had the nerve to tell us to call back on Monday when it was only Saturday! Their customer service and communication were just terrible. I was left feeling frustrated and abandoned, wondering if I'd ever use their service again.


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    Ski holiday booking process

    As a keen skier, I'm always on the lookout for good deals on ski trips. Recently, I booked a ski holiday with Sunweb and I have to say, I was really impressed with the whole experience. The booking process was really simple and easy, and I managed to find a package that gave great value for money. One of the best parts for me was that ski lift passes were included in the package, and they were ready and waiting for us when we arrived at the resort. This saved us loads of time and hassle, so we could get straight out onto the slopes. Plus, we received all the necessary documents and information well in advance, which made everything run smoothly and stress-free. The hotel we stayed at was absolutely fantastic, and it made our ski holiday even more enjoyable. I will definitely be booking with Sunweb again in the future.


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    Ski holiday purchase

    My recent ski trip was brilliant thanks to Sunweb's amazing service. But, there was one little hiccup that caused a bit of bother. Despite everything else running smoothly, having to trek to a far-off spot to get our lift passes on the first day was a bit of a pain. It nearly made us late for our ski lesson and created some unnecessary stress. It would be really helpful if Sunweb could sort this out by letting us pick up passes at the ski office in the resort or have them delivered to our hotel. It'd make things a lot easier for us customers.


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    Ski holiday booking

    I booked a ski holiday through this company recently and I have to say, the whole process was a breeze. They explained everything clearly and I didn't encounter any problems at all. This was my second time booking with them and I was impressed once again by their top-notch service. The flights, apartment, and transfers all went smoothly and on schedule. The resort reps were friendly and really knew their stuff about the area. All in all, I had a brilliant experience with them and I'll definitely be booking with them again in the future.


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    Ski holiday accommodation review

    The ski holiday accommodation we booked turned out to be quite disappointing. Firstly, soap was missing in the apartment which made it tricky to keep clean, especially during this Covid-19 pandemic. The place wasn't kept very clean, with dirty stairs and a boot room that was in a bit of a state. It looked like the place hadn't been looked after for a while, definitely lacking some TLC with no proper maintenance or cleaning in quite some time. The food options, despite being advertised as all-inclusive, were pretty limited and not very exciting. Breakfast was alright but got a bit repetitive, and dinner portions were fixed so no seconds, unfortunately. The apres-ski snack wasn't great and was only available for a short time, leaving many hungry guests feeling a bit let down. Also, those promised pizza nights never happened, the staff said they had run out, which left a lot of guests feeling pretty disappointed about the misleading information. All in all, our experience at this ski accommodation was quite underwhelming and definitely put a dampener on our holiday.


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    Booking at your ski resort

    Booking my holiday was so easy, everything was sorted out without any bother. There were loads of accommodation options to choose from, but we found the perfect place that's really close to the ski school for our little one. It was a really relaxing experience, and we're already thinking about coming back next year. Thank you so much!


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    Ski holiday booking

    Booking a ski holiday with this company turned out to be a huge mistake this winter. When I arrived at my self-catering apartment, I was so surprised to discover that there wasn't a reception available. I had to walk a whole 15 minutes up the hill to the letting agency's office to pick up the key and trudge all the way back down with all my luggage. Not exactly the ideal way to start my holiday, to be honest. And that wasn't even the end of it - when I had to leave in the early hours of the morning, I had to make that same journey all over again in heavy snow just to return the key and drop off the used bed linen. It was completely unacceptable and just added so much unnecessary stress to my trip.


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    Ski trip with free ski passes

    Getting those free ski passes was a game-changer for us, it meant we could hit the slopes more without worrying about extra costs. We decided to go for Sunday flights this time, rather than our usual Saturday ones, and it definitely made things a lot less hectic. Sorting out our own transfers from Geneva to Flaine gave us the freedom to plan our time in a way that suited us. Our flights with Jet2 were a breeze, smooth sailing from check-in to landing. The only little hiccup was trying to work out that the return check-in was in Terminal 2 - turned out to be a Jet2 thing. The reps in the resort were really helpful and gave us loads of info without trying to push any extra bits on us, which was a nice change from other ski trips we've been on. I've even signed up for email alerts so I know when I can book my next holiday - that's how much I loved it!


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    European Gay Ski Week in Val Thorens

    I recently booked a week in Val Thorens, France, to attend the European Gay Ski Week (EGSW). The event itself was pretty fun and the activities kept us entertained. However, we ran into some issues with the services and events that were meant to be included in the pricey event pass we bought. You see, some events like Fondue and Raclette nights got cancelled when we got there, and others just didn't happen as advertised. The website said we'd get discounts on food and drink at partner places with our passes, but we were disappointed to find out that none of the venues actually offered those discounts. Plus, drinks cost more than we expected at the official EGSW events on certain days. We were supposed to get discounts at restaurants with the EGSW logo, but the place we went to didn't honour that. And we couldn't get into one of the events because they sold too many tickets, even though we were promised free entry to everything. We tried talking to Sunweb about getting a refund, but they basically told us tough luck and that we should've said something while we were there.


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    Ski trip organization

    The ski trip we went on was absolutely fantastic. They had everything sorted out perfectly, from sorting out bookings to where we stayed and how we got around - it was all so easy. The people there were lovely and really helpful, which made the whole trip even better. The only thing that let it down was the food at the hotel. It was a bit below par and definitely didn't live up to our expectations. It was a shame because everything else was great.


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    Ski holiday purchase

    This was my first time booking a ski holiday with the company and I have to say, I was really impressed with the overall experience. Booking was easy and the accommodation information provided was detailed, making everything run smoothly. The resort location was perfect and the facilities, while basic, were enough for a comfortable stay. The only downside was the pricing for the transfers, which I thought was a bit pricey compared to other choices out there. I decided to go with a different transfer service and saved quite a bit of money. It would be great if the company could offer more affordable transfer options for customers in the future.


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    Ski trip package

    My ski trip with that company was amazing! I'd never heard of them before, so I was a bit unsure at first, but I'm so happy I went for it. Booking was easy and the package had everything I needed for a great ski holiday - hotel, ski pass, half board, and more. The trip was fantastic, and I'll definitely book with them again for my next ski holiday.


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    4 room apartment (3 bedrooms)

    Customers need to get what they pay for when it comes to accommodation. Sadly, our experience with this company fell short. We thought we had booked a 4 room apartment with 3 bedrooms, but instead we got a 2 bedroom apartment with the 3rd bedroom outside and accessed through communal areas. This was definitely not what we were expecting, and we were let down by the lack of honesty from the company.


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