All reviews of DENISE MUSSON
Review about: Secret Gardening Club
Plants
What a difference a year makes. Last year I would have given this company 5 stars easily. Great plants and good prices, speedy delivery and good customer service.
Now I feel pushed at giving 1 star and would prefer to give 0.
Like many other people reviewing I'm having similar problems, order placed in February for a pre-order to be delivered in May not being fullfilled, no response to emails. Excuse emails saying order would be delayed until end of May and then Last week email saying there was a problem with supply chain and offering a gift card. Or a refund if you got to the bottom of the email.
I have requested a refund along with a refund due on an incomplete order also outstanding. Suddenly I see lots of positive reviews being posted over the last few hours and agree with other reviewers that this looks suspicious in itself.
I have once again emailed and this time I have told them I have reported them to their local trading standards office. Can I suggest to people with similar problems that they also report to trading standards. If enough people do this hopefully something will be done.I agree whole heartedly with you - they were a superb company to deal with and excellent plants and service. Sadly, not any more and like you I pre-ordered and paid for plants for May delivery which never arrived.
Chased up my order to be told "we have supply issues" and offered a refund - no refund yet so have chased again but this time have had no reply to my email :(
I too was very satisfied with my early orders but this year I only received part of one order and the other, which should have been delivered in May, has still to arrive despite various e-mails . They informed me that they couldn't completely fill my order and asked if I wanted a refund. I said I would have what they could send and a refund for those not available but have heard nothing more except that they could arrive some time in June which is really not acceptable. I have just written again asking for my refund to be returned to my bank