Secret Gardening Club
Spotlight: What are our customers saying?
I am a sucker for nature. I love flowers and plants. I have always looked to own a garden when I moved into my own house. Heaven granting my wish, I got my own house in Illinois and the challenge ...Read on
I used to recommend this company but not now. I pre-orderd plants in November and February for delivery in May. I discovered in late May that the plants were not available from the nursery they wer...Read on
Placed several orders with these people including a pre order for May delivery. Not one order arrived complete and the pre order still has not arrived with like many others it seems have not had a ...Read on
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happy experience shopping from Keyleigh
I am a sucker for nature. I love flowers and plants. I have always looked to own a garden when I moved into my own house. Heaven granting my wish, I got my own house in Illinois and the challenge became where I could get the needed plants and flowers for my garden. I wanted an experience florist who will help guide me on how to go about it. My neighbor told me about The Secret Gardening Club and it really caught my attention. I signed up and became a member. Today I have become an expert in everything gardening, flowers and plants. I also order their flower bouquet that is always delivered to me every month. I recommend The Secret Gardening Club to all nature lovers who intend to purchase unique flowers or own their own garden.
Would give a Zero if possible Ordered plants from here but only half the order was eventually delivered Refund requested but no response and refund still not received after 3 weeks have emailed them 3 times now Next step is to contact my bank Do
I used to recommend this company but not now. I pre-orderd plants in November and February for delivery in May. I discovered in late May that the plants were not available from the nursery they were using. I had an email telling me this and offering a voucher, make a new order from the available plants on their website or a refund. I asked for a refund. In fact I have asked for a refund in three emails. No refund received so I sent a message via their website and gave all the details. I did not expect a standard reply two days later telling me the same as the original email! I have replied again but I am not holding my breath.
Meanwhile the November order is over the 180 days in which I could claim through PayPal.
This company has no respect for customers.
I pre orderd and paid for plants in March and May to be delivered in May Not plants no refund these people are crooks
Snap. Like you, paid back in February for plants to be delivered in May. No plants arrived so chased only to be told they were having problems with supply. They offered to refund which I accepted but there has been no refund. Chased again the other day - this time no response to my email. Trading standards next step I think
Placed several orders with these people including a pre order for May delivery. Not one order arrived complete and the pre order still has not arrived with like many others it seems have not had a response to any emails. Plants that did arrive were of poor quality and some that were sent as 'bare root' were just like dried twigs. Fortunately not a lot of money is involved here but never the less it does leave a bitter taste as i suspect i will not see any refund. Buyer beware as, the saying goes 'if it sounds too good to be true then it probably is' which is certainly the case with these people.
What a difference a year makes. Last year I would have given this company 5 stars easily. Great plants and good prices, speedy delivery and good customer service.
Now I feel pushed at giving 1 star and would prefer to give 0.
Like many other people reviewing I'm having similar problems, order placed in February for a pre-order to be delivered in May not being fullfilled, no response to emails. Excuse emails saying order would be delayed until end of May and then Last week email saying there was a problem with supply chain and offering a gift card. Or a refund if you got to the bottom of the email.
I have requested a refund along with a refund due on an incomplete order also outstanding. Suddenly I see lots of positive reviews being posted over the last few hours and agree with other reviewers that this looks suspicious in itself.
I have once again emailed and this time I have told them I have reported them to their local trading standards office. Can I suggest to people with similar problems that they also report to trading standards. If enough people do this hopefully something will be done.
I too was very satisfied with my early orders but this year I only received part of one order and the other, which should have been delivered in May, has still to arrive despite various e-mails . They informed me that they couldn't completely fill my order and asked if I wanted a refund. I said I would have what they could send and a refund for those not available but have heard nothing more except that they could arrive some time in June which is really not acceptable. I have just written again asking for my refund to be returned to my bank
I agree whole heartedly with you - they were a superb company to deal with and excellent plants and service. Sadly, not any more and like you I pre-ordered and paid for plants for May delivery which never arrived.
Chased up my order to be told "we have supply issues" and offered a refund - no refund yet so have chased again but this time have had no reply to my email :(
I bought a dozen perennials in February They were never delivered After numerous requests by emails none of which received replies I decided in May to approach PayPal for a refund It took a while to get my money back but thank goodness I used PayP
Various 9cm plants
Completed two separate orders, received one with 5 plants missing, no refund to date. Still awaiting second order. No response to emails, no communication regarding order outstanding or refund also outstanding. Seems to be a common theme with this company. Don’t bother!!
plants from Secret Gardening club
O rider finally arrived but with missing plants .Plants that did arrive were of very poor quality.Emails go unanswered .There are very many similar stories here and on their Facebook page .Think carefully before ordering, there are many more companies out there that supply quality goods and have a reliable customer service.They do not have a customer review service on their website,now I and numerous others know why !
30 9cm pot plants
I placed an order for 30 9 cm ... plants to be delivered in March. The delivery was late and the promised notification of delivery was not forthcoming so they arrived without notice - left on their side outside my door. The box contained only 20 plants [19 of which have done well] but I have spent far too long trying to get a refund for the 10 missing plants. Most contact us messages and emails are ignored and when you do get a reply it has no truth - It seems they just say what you want to hear - and then ignore you again.
I ordered & paid for wooden planters, to be delivered February. Still not received & they will not reply to my emails. I have contacted Lavender World (part of Secret Gardeneing Club) & spoke to spomeone who wou;d pass on & get resolved. NOTHING. I have now opened a case with PayPal to hopefully get my money back. Terrible service. I've used the company for plants for years & always had great service. I never even received my Spring plant collection (did get that refunded) & last plant order, some plants were dead & not what I ordered. Will never use them again.
Rubbish! I paid for wooden planters around Xmas time to be delivered in March. I’ve still not received them. I have written emails & left phone messages but nobody is getting back to me. They have my money - I have nothing!