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Review about: Furniture Village
Sofas
Hi.
I just want to make people aware of the tricks and gimmicks that furniture village plays on people to sell their products.
I bought 2 sofa's from them which came with the 20yr guarantee and I bought an extra guardsman protection plan.
One of my sofas was delivered faulty, but we were told the sofa shape reforms over time as it was tightly packed.
We have had guardsman out and they have categorically said the damage is not accidental and not due to wear in tear and that it is an issue with the structure and springs. The guarantee covers exactly that - or so I thought.
Furniture village sent a technician and he not only inspected our sofa but tore it up further causing more damage. He had the nerve to claim that someone e has been jumping on the sofa and that it is not covered. We do not have any young children and as adults obviously will not do something so ...
They have treated us as ..., made up some ... excuse and simply want to not take responsibility for a poorly made product that should be covered
To make it worse, I spoke to a resolution advisor who is meant to help provide a solution (as the name says). Instead he fobbed me off and said go get a private inspection as we cannot do anything
Furniture village had NO problem taking thousands of pounds from me and charging me extra for the cover but when it comes to their guarantee it is a joke!
Beware people, they will make up any excuse not to cover your product as they are only after your money.
If you haven't yet experienced this, I hope you don't have to, but when things go wrong, they turn there back on you and take no responsibility and treat you like ...!